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Samsung s22 switching off

(Topic created on: 23-10-2022 04:23 PM)
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laurarobo
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Hi I got samsung s22 had it for three months the phone was fine for the first month I got two softwares update in one week the day after the software my phone turn off by itself got second software next day the phone did the same thing I did a hard reset hoping it would fix things the last software was on the 2nd October my phone didn't switched off today I was Snapchat replying to a message my phone turn off again is anyone having the same problem?
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AndrewL
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@laurarobo: Please can you try heading to Settings > Battery and device care > Tap the 3 dots in the top right > Automation, and check to see if 'Auto restart at set times' is enabled? If it isn't, please can you confirm if you're able to power the S22 back on when it switches off, and if the device has sufficient charge when the issue occurs? You can also try restarting the phone in Safe Mode, as this will disable all third party apps, and help to determine if the problem is stemming from an external source. 

To enter Safe Mode, press and hold the Power button until the 'Power off' prompt appears on the screen then release > Touch and hold Power off until the 'Safe mode' prompt appears then release > To confirm, tap Safe mode. Monitor the performance for up to 24 hours, depending on the frequency of the restarts, and if you notice an improvement then please restart the phone as you would normally and uninstall any recently added apps. 

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laurarobo
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I checked the settings auto restart is off I can switch my phone on after my phone turns off itself I don't have a lot of apps on my phone I did stall a game today didn't open the app next I got a Snapchat open the message and the turn off
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laurarobo
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My battery was at 70% when my phone turn off
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