Samsung Promotion claim couldn't be approved!?

[Members_iL8402U]

Hi everyone!

I've pre-ordered my S22 Ultra online on the 10th February and picked up the phone yesterday, from the Samsung KX (King's Cross)!

Today I've tried to claim the Galaxy Buds Pro and attached all the relevant details/receipts! After a couple of hours of submitting the claim, received the email attached saying they couldn't approve!

I always pre order my Samsung phones, to be able to get the free gifts and I've never had any issues before!

Can someone help me, please.

Many thanks. 

 

[Members_iL8402U]

Good to hear bud. 

[Ziddy]

Try again, mine said IMEI was null too.
Hope it gets sorted

[Ziddy]

Did anyone else claim the 12 month Disney÷? 😀

[Katsudonvince]

Not yet. I see in your screenshot, it says that the subscription terms is 1 month but your renewal is 23 Feb 2023? Does the subscription start immediately when you redeem the code from Samsung or can I redeem the code first and activate it at a later time? I was given 6 months free subscription from o2 and if possible I would like to use the 12 months subscription after the O2 one has expired.

[Ziddy]

It says you can claim any time up to.....
I just had it turned straight on

[Members_iL8402U]

Thanks buddy, will do. 

[SRS76]

Claimed straight away once I got my s22 ultra today and all the info needed and was approved within less than hour after submitting my claim 👍

[-Robot-]

I was able to claim both the buds and Disney + without real issue

Had the issue with not recognising imei but lien everyone else I uploaded the screenshot and was approved with 24 hours

[Members_iL8402U]

That's great, hopefully I get mine soon too...it's just frustrating when you have to work so hard, to get your free item! Done two claims now and still getting the same automated email, it sucks.

[Members_iL8402U]

Glad you got it sorted bud. To be honest at this point I don't really care about Disney + as I already have but the Galaxy Buds Pro, I definitely want them.