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(Topic created on: 27-04-2023 07:45 PM)
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BabyBelle
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Hi my phone done update on Sunday night now the sound want stay on for any app but is fine when recive a call also will not charge with cable which it was doing before hand and no vibration all settings are on any ideas?
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BandOfBrothers
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Hi @BabyBelle 

That's unusual for this to happen after an update !

Was this a software update  ?

As a starting point try a soft reboot by turning the phone Off and then back On.

If that does not help then consider trying these.

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

BabyBelle
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All settings have been checked and checked again by girl in The EE store was told she hashad a few people in over past few day's with similar issues she suggested waiting a few day's see it samsung put out a patch to fix it before sending it away to get looked at was just wondering if any of you guy's had any ideas before I become phone less for about 10 day's
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AndrewL
Moderator
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@BabyBelle: When you open an app, does the sound work initially, then stop, or is it persistently silent? Have you tried heading to Settings > Sounds and vibration > Volume, and making sure that your System and Media volume sliders are at a suitable level? If they are then, next time the issue occurs, can you try pressing the Volume Up button on the side of the phone to see if you're able to raise the volume in this manner? 

Are all vibration features currently not working e.g notifications, touch interactions, vibrate while ringing, or is it a certain app or feature you're having issues with? 

Regarding your charging issue, are you using the USB cable that came packaged with the phone? If so, are you using a plug socket adapter, or connecting to a USB device with a power supply, such as a home computer? 

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BabyBelle
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Hi Andrew I have just found out if I am on YouTube or insta notifications will sound from the likes of WhatsApp or message but no other time vibration not working at all and charging port not working at all have tried the cable that came with the phone and it is a Samsung plug I had with previous Samsung doesn't even work if plug in the earphones which are also the ones which came with the phone thank's for asking
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