02-06-2022 05:45 PM - last edited 02-06-2022 05:49 PM
02-06-2022 06:32 PM
@maryo_ald: Are you encountering the issue on any specific apps or websites ,or is it random? If you adjust the volume using the Volume Down button on the side of the device, does the issue persist? Can you try heading to Settings > Sounds and vibration > Sound quality and effects > Dolby Atmos, and toggle this option on, then tap on Equaliser, and set this to 'Normal' to see if this helps?
If the problem persists, please press and hold on the Samsung Members app icon > Diagnostics > Speaker, and run through the on screen prompts. Does this return any 'Action Required' notifications?
02-06-2022 06:52 PM
02-06-2022 07:06 PM
02-06-2022 08:49 PM
02-06-2022 10:23 PM
You're not the only one. I've been having the same issue on my s22 plus ever since the new update. It mainly happens in the morning. I usually restart it and that usually fixes it but sometimes it takes a little to go away. I'm hoping it's just the new update.
03-06-2022 12:26 PM
03-06-2022 12:54 PM
For those affected by this issue, please send us an Error Report with accompanying System Log Data, so we can take a closer look for you. To do this, please head to the Members app > Get Help > Error Report > Tap 'OK' to send System Log Data > Select the symptom, and include as much detail as possible. To ensure your logs accurately reflect the issue you're experiencing, we'd like you to submit your report within 5 minutes of encountering the problem. Our engineers will then investigate this and respond to you with a solution via the Members app.
04-06-2022 04:41 PM
05-06-2022 10:10 AM
@maryo_ald: Thank you for submitting your Error Report. Response times can vary, however please be assured that an advisor will reach out to you via the Samsung Members app as soon as possible to provide further support.