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Original topic:

S22 Ultra - Screen Freezing

(Topic created on: 23-03-2022 12:14 AM)
Odd_Shadow
First Poster
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Hi, first time poster here.

I recently bought a new S22 Ultra which has been working great, however the last few days i have left the screen on, gone away, and come back to find it's frozen and won't let me touch anything in the middle?
When I say in the middle, the top, side and bottom swipe options work, as well as the home/menu buttons, but anything in the middle just doesn't respond. Even the "Close All" apps option doesn't work. It will let me restart and it goes back to normal though. And it does let me lock/unlock, but that's it.  (Software is definitely up to date)
Appreciate any insight if anyone can help.

3 REPLIES 3
Jayzzz
Explorer
Options
Request a replacement if you can...thats if you can deal with samsung customer support and get a response that's valuable.

...or ebay it and get an alternative device which is an option I'm considering for my s22 ultra. With limited devices you may get someone buying it at a higher price than you paid for

nico81arg
Pathfinder
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Request a refund if you are still under return period, otherwise the only option will be send your phone to repair and samsung can take weeks...
John19691969
Hotshot
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Send it back replacement or money back