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Screen password for S22 Ultra

(Topic created on: 25-03-2024 12:18 AM)
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Mohammad Abbas
Journeyman
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I have Samsung Galaxy 22 Ultra and I use the same password for 1 year & 3 months, and now the phone said the password is incorrect and locked out for 24 hours many times.

The last app installed is Microsoft Authentication, after the app installed it ask for phone password and not accept the correct one, then the phone start to reject the valid password until it locked out.

Samsung support in many countries cannot help me. 

I have very important data on the phone.

Any suggestions? 

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4 REPLIES 4
JerryS
Voyager
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Hi, Have you tried booting into safe mode and see if that helps? If it does you could try uninstalling the MS app before rebooting into normal mode
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Tourbillon De La Vie
Samsung Members Star ★
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Do you have Samsung account and find my mobile enabled? Did you try in safe mode in case it just some app blocking it? Otherwise check Internet for more suggestions but most of them involve factory reset 

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Mohammad Abbas
Journeyman
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I tried the safe mode and still ask for password. Also does not accept the correct password to login.

 

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Mohammad Abbas
Journeyman
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I tried the safe mode and still ask for password. Also does not accept the correct password to login.

I have Samsung account but "Find my mobile" is not enabled. 

 

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