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S22 Ultra motherboard failure and random reboots

(Topic created on: 29-01-2025 07:36 AM)
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islkac43
Explorer
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Hi

I got an S22 Ultra, and after updating it, it started rebooting and shutting down suddenly. When I looked in the forum and searched online, I found that the cause might be motherboard damage — that the update pushed the phone to its limits, which could have caused some damage to the motherboard. My question is: since all S22 Ultras use the same motherboard, why does this happen to some and not others? My friend has the same phone with the same specifications as mine, but his is operating normally while mine is rebooting. The only difference is that I have the 512GB version, and he has the 256GB version.

If anyone can help or guide me on how to verify if it’s motherboard damage without openning the phone, in Samsung Members diagnostics everything seems to be working fine.

and is there any apps or sites that can help me read the logs of an android and locate the reason of the reboots.

 

14 REPLIES 14
islkac43
Explorer
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did you do any updates on ui 6.1 when dis you install it 

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Jettgirl86
Student
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Probably, I always let the system update when it shows me on phone. 

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islkac43
Explorer
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yes the problem is caused by the update for me, whan i updated to 6.1 the problem started but for mine in reboots after a hours of working and sometimes it shutdowns but never enter an endless loop for more then month then i sell it 😔

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enjemblement
First Poster
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Same here, just upgraded my S22 Ultra to One UI 7 and it just freezes and then reboots at least once an hour - what's so annoying is that it's never on long enough to do a proper backup or to run smart switch if I buy a new phone - absolutely furious about this, I have 3 years of my life on this phone, can't back it up and can't use the phone normally and can't move it somewhere else - I'd be interested in a class action law-suit.
My phone was working perfectly until Samsung sent effectively a virus that destroyed it (and seemingly hundreds if not thousands of others like mine) - this is simply unforgiveable and after being a Samsung user since my S2! I think I am finally done (even though I have the watch, earphones etc.)

Who else is thinking of suing?
If they don't take care of this, I'm going to start a class action lawsuit

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MJ5551
Student
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I am also facing same issue with my s22 ultra.

Samsung should be SUED over this after all its STABLE update that is causing issues.

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