30-01-2024 04:33 PM
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Recently, I updated my phone to One UI 6. After 5 days, the problem started with freezing and automatic restarts. Initially, it occurred once an hour, then on the second day, it happened more than 5 times in an hour. Additionally, the screen displayed lines in various shapes when the phone froze, even without using any apps. I went through every troubleshooting process recommended by the support team, such as the screen test using the *#0*# code (which showed no screen issues) and performing a wipe cache partition and factory reset.
After the reset, the phone started restarting automatically again after a few minutes, although the lines didn't appear this time. So, the next day, I booked a repair with Samsung online since there were no Samsung centers in Ireland. Upon checking Samsung's repair sites, it directed me to the Fonefix store in Ireland, where they informed me that they could service it for free since it's under warranty.
The technician suggested changing the main board of the phone after seeing attached pictures, but since they didn't have the parts available, I didn't proceed immediately. However, after receiving another update on the same day from One UI, the phone hasn't shown any problems for the last 24 hours.
Should I wait for the problems to reappear, or should I change my board straight away since I only have 8 more months left in the warranty?
30-01-2024 06:40 PM
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I would wait few more days
07-02-2024 11:20 AM
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22-02-2024 02:22 AM
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mine as well for the past 4 days i cant even use my cell it literally restarts, freezes, restarts, freezes
- SO is samsung gonna fix this ?? are they gonna pay some of my service bill bc I am still paying telus for service and they said its on samsung now .. not their fault !!!!
02-03-2024 09:42 PM
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I disabled the Chrome and it worked for me.
28-04-2024 10:04 PM
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its happening to me, i can't even get on my phone as its on a reboot loop. i switched on wifi and now i have this issue...it uses all my data and now i have had to upgrade to 50gb a month
04-05-2024 04:34 AM
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I have been having the same issue as well for about 2 weeks. And now has progress to also saying certain apps are unresponsive. But in the last 3 days. It is telling me that the UI is unresponsive and to wait or close the app.
09-05-2024 10:22 PM
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Hello, Samsung support team is not helping at all. Samsung did not give us a clear explanation of the problem.
The solution for many people was to replace the motherboard.
What can you do when the phone is more than 2 years old, pay to repair a problem that comes from an official Samsung update?
This is unacceptable for an expensive smartphone like the S22 ultra.
Please, we need a precise answer and know if the problem is software or if the hardware was affected. At least, an official answer that says that Samsung is seriously investigating the problem...
16-05-2024 07:44 AM
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I have the same problem since one week. My phone restarted in loop during several hours and freeze in the boot step. Now, sometimes, when I launched an app (any app), it freeze and reboot. I did the two last update of the OS ...
30-05-2024 04:10 PM
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Has anybody managed to fix this? Mine is doing it constantly. I can't even use my phone for 10 minutes without it rebooting! Paying for a phone I can't use.
