S22 Ultra CSC issue - Can't use Samsung pay because the device is locked to EUX

[ItsAllRover]

Can't use Samsung pay because the device is locked to EUX and the application thinks the device is in Germany because of it.

Reboots don't work, putting sim back in etc don't work. 

Anyone else experiencing this issue? Will there be a fix for it? 

[ItsAllRover]

I know, but the device is defaulting to Germany regardless

[mancuk29]

I have tweeted samsung and sent them details so hopeudlky will be a fix soon 

[AntS]

Hi guys,

Thanks for letting us know about this. We’d like to look into this and will need some information from you to do this, please can you send a Private Message to @Sam_UK . We’ll need your:

· IMEI

· Serial number

· Device software (go to dialer and type: *#1234# and collect a screenshot)

· Sales Country

· Operator Carrier

· Purchase date

Guidance on How to send a private message on the Samsung Community if you need it: https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm... 

[ItsAllRover]

Hi @AntS just contacted @Sam_UK with those details. Hope to get it resolved soon!

[Luke1001]

@ItsAllRover where did u get your device from?

[ItsAllRover]

EE directly

[SachikoT]

@ItsAllRover, I know you've been in contact with @AntS who has asked for some information which will help our teams look into your experirence but it would be really helpful if we could arrange to call you from our contact centre so that they can remotely access your phone and collect some details.

We'd really appreciate it so we can get to the bottom of this 🔍👀. 

^SachikoT 

[Members_XDlcAE]

anyone got any updates/solutions to this

i am also in same boat with EUX CSC code showing as software version

any help greatly appreciated

[Luke1001]

Weird, have Samsung got back to you... mine came from EE and its working fine

[ItsAllRover]

Just to update everyone looped in on this, looks like a device replacement may be necessary. Will update once the team have investigated the device further