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S22 Ultra CSC issue - Can't use Samsung pay because the device is locked to EUX

(Topic created on: 03-03-2022 07:53 PM)
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ItsAllRover
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Can't use Samsung pay because the device is locked to EUX and the application thinks the device is in Germany because of it.

Reboots don't work, putting sim back in etc don't work. 
Anyone else experiencing this issue? Will there be a fix for it? 
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62 REPLIES 62
ItsAllRover
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Thank you @AntS, I'm only becoming a tad anxious as I'm aware a replacement is going to happen for my device and want to get it sorted as soon as possible (I use Samsung pay regularly and I use my phone for work purposes too)
ItsAllRover
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Hey @AntS did you have any luck?
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AntS
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ItsAllRover
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I've tried DMs too but not had a response for a few days 😔
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ItsAllRover
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@SachikoT @Sam_UK please could I get an update on this issue ASAP? @AntS has tried to get an update for me also.
If we get to the weekend and there is no replacement or resolution I may have to contact EE to return the device completely as I will be outside of my 14 day returns period after this. The last update I had was last week and I was advised an update would be ready by Monday.
Please could you help me out?
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Mermi
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I would also appreciate an update please, I also will have to return the device back to EE if it can't be sorted out.

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gnatbutt
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Are there any updates on this topic? I have just found the same issue with my s22 ultra. What a pain it is! TIA

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Members_bdkqfPx
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I join the boat, also have the same issue, with S22 "blocked" in EUX, samsung pay doesn't even appear in google play

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ItsAllRover
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Samsung support doesn't give a ***** unfortunately, have to take it up with phone supplier
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Members_bdkqfPx
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But I bought it in a regular technology store, not an telephone service provider. I guess they will just say samsung pay is not available in Luxembourg (where I live), and tell me to wait until it becomes available.
Because they usually have no clue about what they're talking about...

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