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s22 ultra bootlooping, cannot even get to partition manager, or safe mode... can't delete user data for return!

(Topic created on: 08-09-2024 10:20 PM)
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Members_gT9MNfT
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Hi all. I purchased a refurbished s22 ultra on amazon a week ago. I migrated everything from my s21 ultra, and performed all the updates.

However, it soon started crashing. At first, it would bootloop 3/4 times, then boot, then crash back to a bootloop after a while.

However, after a few days, it now bootloops continuously. It will show the Samsung logo, then the samsung galaxy powered by android splash screen, but then it crashes with a white line flashing across the screen continuously before repeating. sometimes it hangs on the splash for a minute or so, sometimes it crashes immediately.

No combination of key presses will get me to the partition manager, or safe mode, including with PC or charging connected via USB C.

I obviously want to return the device to the refurbisher (ur.co.uk, purchased via amazon) but If they do manage to get into the OS, it will be locked to my account, and I'm obviously also uncomfortable returning it to them with my accounts and info stored.

Does anyone have any suggestions? Should I just return it to them and hope that they also can't get in, and don't see this as some form of accidental damage? Thanks all.

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Members_gT9MNfT
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Oh, I just found out the device has one month of manufacturer warranty left! Here's hoping...

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Members_gT9MNfT
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scratch that, I attempted to book a warranty repair, and while the samsung website did allow me to use the serial number to register the phone, the repair site does not recognize, and won't let me book a repair with the IMEI.

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-Robot-
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Send it back to the seller on Amazon, why go through the headache of doing all the hard work yourself

1 month left on Warranty? I would be worried

If you phone on Samsung account initiate a wipe
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