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S22 Ultra Boot Loop Issues after 6.1 UI / Firmware update.

(Topic created on: 29-11-2024 01:55 AM)
41136 Views
FixMyS22Ultra
Explorer
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Hi everyone,

I’m posting because the boot loop issue after the One UI 6.1 update is clearly widespread, and I want to gauge just how big this problem really is.

Is anyone else dealing with a bricked Galaxy S22 or a constant boot loop since the update? I keep seeing new posts about it almost every day.

My phone was working perfectly fine before the update. After installing it, it suddenly stopped working. Now, it’s stuck in a boot loop, and on the rare occasion it gets to the home screen, it crashes and starts looping again.

I’ve tried everything Samsung suggested: clearing the cache, factory resets—you name it. Nothing worked. I even had a Samsung repair tech come to my house. They suggested my motherboard needs to be replaced but refused to fix it under warranty because of a small, superficial crack on my screen (which can barely even be picked up by a camera).

This hairline crack has been there for over a year. It has nothing to do with the motherboard issue, and my touchscreen is working perfectly fine.

What’s even more frustrating is seeing countless others on Reddit, Samsung forums, Twitter, and beyond reporting the same problem—yet Samsung keeps denying responsibility and is shifting the blame onto the consumer.

If Samsung wants to argue that my phone’s reboot loop is caused by a tiny screen crack, then what about everyone else? What about all the other phones with the exact same issue across the globe with 0 screen and cosmetic damage - and the numerous motherboards they’ve already replaced? 

The pattern is obvious: this update has caused widespread failures and they are now charging for repairs wherever possible. I even have logs showing the update in question followed by recovery reboots immediately afterward.

It’s outrageous that a £1300 phone has failed in 23 months, and Samsung’s response is a £500+ repair quote for a phone which is laughably now only worth ~£400 brand-new. 

That said, I’d really like to hear from others, especially those in the UK but also worldwide, about how you’re handling this situation.

If your phone is out of warranty, you’ve been denied a warranty claim, or you’re experiencing this issue, please share your story. Adding your voice helps build a stronger case and puts more pressure on Samsung to finally take responsibility for this widespread problem.

P.S. If you’re experiencing this issue, and have read this far down - clicking “I have this problem too” under the title of this post may help raise awareness

231 REPLIES 231
Alexios775
Student
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Mine never recovered from bootloop and then not started. Tried keeping in freezer but that gave it seconds of life on android logo and then die again. Went to service center, they kept it in their hot machine and it came back to life but to stuck at bootloop and died after that. Technician said motherboard needs to be changed and will cost 40k inr. As my work was getting hampered bought s24. 

sreenira
Pathfinder
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My goodness brother. How did you let this go? They bricked your phone and should have taken responsibility. I'm now working with Samsung to resolve this. 

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seksham
Apprentice
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Even I took my S22 Ultra to the service centre recently, and they gave me two options: a fresh software flash or if that didn’t work, a complete motherboard replacement, which would cost ₹38,000!

I wasn’t ready to spend that much, so I went to a local mobile repair shop. The guy there told me it’s a common problem with the S22 Ultra. Apparently, cracks can form in the CPU, and that’s why putting the phone in the freezer helps—it temporarily shrinks the cracks, restoring connectivity.

He suggested CPU reballing as a fix and quoted ₹3,400 for it. But he also advised that I should only do it if I’m planning to sell the phone because it might not last. He even recommended discontinuing the phone altogether.

I’m hoping to get it fixed just so I can exchange it for the upcoming S25 Ultra. It’s hard to trust Samsung again after this, but I really love the features their phones offer.

Honestly, Samsung should own up to this issue and either offer a discount on the next phone or provide free repairs.

KAJETANoG
Explorer
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Same here!

S22 Ultra - warranty ended 2 months ago. Authorized samsung service plaza is saying that motherbord is failing and thay can only replace it for nearly 2000 PLN and they won't restore and data from old motherbord.

Samsung proposed 95PLN for this phone if i decide to buy new (5000PLN)

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Abhilash 1
Student
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My S22 plus also face the same issue... it stuck on a boot loop... and customer care says it's motherboard issue and it has to be changed...

sreenira
Pathfinder
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Thank you so much for your comment Seksham. I'm exactly proposing and fighting with Samsung for the same resolution. 

Once again thank you for leaving this insightful comment. Really appreciate it. 

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sreenira
Pathfinder
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I have the same opinion. They are definitely the best in the Android ecosystem but this kind of unreliability is putting me off due to the high cost involved. Samsung should fix it! 

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sreenira
Pathfinder
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Fight my brother. Join me on X @rasreeni

 

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Jamie 8108
First Poster
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My phone would no longer connect to the network. I could not access apps unless I was on wifi, and could not text/ call unless on wifi calling. I didn't always get all texts or calls on that setting. AT&T reset my sim 2 times , reset network and nothing happened. Samsung told me to take it to UbreakIfix and they said the phone was fine, it was the network. Finally gave up after 3 weeks and got a new phone, moved to the S24 ultra. Samsung should pay my costs since this is their fault, I was fine with my phone. 

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CARLITOSWAY1997
Apprentice
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I contacted T-Mobile tech support multiple times because my phone kept losing network service constantly after the update. Despite their repeated attempts to walk me through diagnostics, the issue was never resolved. I often couldn't use my phone due to the lack of data service, and dropped calls became a regular problem as the network cut in and out frequently.

Out of frustration, I decided to upgrade to the S24 Ultra, but T-Mobile only offered me $200 for my S22 Ultra – which I found ridiculous. To make matters worse, my phone had been fully paid off not long ago, and now I’m locked into another 24-month payment plan for the S24 Ultra because T-Mobile didn’t bother to address the issue caused by their update.

Now that we all know this is not our fault, what can we do to get reimbursement?