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S22 Ultra Boot Loop Issues after 6.1 UI / Firmware update.

(Topic created on: 29-11-2024 01:55 AM)
41063 Views
FixMyS22Ultra
Explorer
Options

Hi everyone,

I’m posting because the boot loop issue after the One UI 6.1 update is clearly widespread, and I want to gauge just how big this problem really is.

Is anyone else dealing with a bricked Galaxy S22 or a constant boot loop since the update? I keep seeing new posts about it almost every day.

My phone was working perfectly fine before the update. After installing it, it suddenly stopped working. Now, it’s stuck in a boot loop, and on the rare occasion it gets to the home screen, it crashes and starts looping again.

I’ve tried everything Samsung suggested: clearing the cache, factory resets—you name it. Nothing worked. I even had a Samsung repair tech come to my house. They suggested my motherboard needs to be replaced but refused to fix it under warranty because of a small, superficial crack on my screen (which can barely even be picked up by a camera).

This hairline crack has been there for over a year. It has nothing to do with the motherboard issue, and my touchscreen is working perfectly fine.

What’s even more frustrating is seeing countless others on Reddit, Samsung forums, Twitter, and beyond reporting the same problem—yet Samsung keeps denying responsibility and is shifting the blame onto the consumer.

If Samsung wants to argue that my phone’s reboot loop is caused by a tiny screen crack, then what about everyone else? What about all the other phones with the exact same issue across the globe with 0 screen and cosmetic damage - and the numerous motherboards they’ve already replaced? 

The pattern is obvious: this update has caused widespread failures and they are now charging for repairs wherever possible. I even have logs showing the update in question followed by recovery reboots immediately afterward.

It’s outrageous that a £1300 phone has failed in 23 months, and Samsung’s response is a £500+ repair quote for a phone which is laughably now only worth ~£400 brand-new. 

That said, I’d really like to hear from others, especially those in the UK but also worldwide, about how you’re handling this situation.

If your phone is out of warranty, you’ve been denied a warranty claim, or you’re experiencing this issue, please share your story. Adding your voice helps build a stronger case and puts more pressure on Samsung to finally take responsibility for this widespread problem.

P.S. If you’re experiencing this issue, and have read this far down - clicking “I have this problem too” under the title of this post may help raise awareness

231 REPLIES 231
AvantQuattro
Apprentice
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I received my call back today. After going over some info with her, it was determined that because my phone is over 3 years old, it has fully depreciated. She was going to give me a free full repair of the phone if I was still within 3 years, which I would have gladly accepted vs. the partial refund I requested...could have just sold it off at least to recoup some of my loss. @raptor_claus were you still w/ in 3yrs of purchase/receipt of yours?

I believe it is class-action time.

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raptor_claus
Journeyman
Options

Mine was just outside of 3 years, so interesting how they're making the determinations. I know there are multiple options for Samsung in the US. I wonder if it has to do with the locatin selected. How can they claim it's depricated, when they're supposed to offer 5 years of security patches? 

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