S22 Ultra Boot Loop Issues after 6.1 UI / Firmware update.

[FixMyS22Ultra]

Hi everyone,

I’m posting because the boot loop issue after the One UI 6.1 update is clearly widespread, and I want to gauge just how big this problem really is.

Is anyone else dealing with a bricked Galaxy S22 or a constant boot loop since the update? I keep seeing new posts about it almost every day.

My phone was working perfectly fine before the update. After installing it, it suddenly stopped working. Now, it’s stuck in a boot loop, and on the rare occasion it gets to the home screen, it crashes and starts looping again.

I’ve tried everything Samsung suggested: clearing the cache, factory resets—you name it. Nothing worked. I even had a Samsung repair tech come to my house. They suggested my motherboard needs to be replaced but refused to fix it under warranty because of a small, superficial crack on my screen (which can barely even be picked up by a camera).

This hairline crack has been there for over a year. It has nothing to do with the motherboard issue, and my touchscreen is working perfectly fine.

What’s even more frustrating is seeing countless others on Reddit, Samsung forums, Twitter, and beyond reporting the same problem—yet Samsung keeps denying responsibility and is shifting the blame onto the consumer.

If Samsung wants to argue that my phone’s reboot loop is caused by a tiny screen crack, then what about everyone else? What about all the other phones with the exact same issue across the globe with 0 screen and cosmetic damage - and the numerous motherboards they’ve already replaced? 

The pattern is obvious: this update has caused widespread failures and they are now charging for repairs wherever possible. I even have logs showing the update in question followed by recovery reboots immediately afterward.

It’s outrageous that a £1300 phone has failed in 23 months, and Samsung’s response is a £500+ repair quote for a phone which is laughably now only worth ~£400 brand-new. 

That said, I’d really like to hear from others, especially those in the UK but also worldwide, about how you’re handling this situation.

If your phone is out of warranty, you’ve been denied a warranty claim, or you’re experiencing this issue, please share your story. Adding your voice helps build a stronger case and puts more pressure on Samsung to finally take responsibility for this widespread problem.

P.S. If you’re experiencing this issue, and have read this far down - clicking “I have this problem too” under the title of this post may help raise awareness

[Henry Tan]

(Edited to add email template below, per many users request)

To everyone here, sharing what happened to me, and what you can do.  Am using s22 Ultra before it died. 

21st Dec, 2024
Infamous boot loop happened while i was buying lunch. Initial tot was my phone was hacked. Search online reveals many with the same problem. Spend entire day trying to get phone to work to no avail. It eventually died, and cannot charge, like what many experienced. 

22nd Dec, 2024
Went down to Samsung Service centre. Staff there said NO ONE else with the same issue came and find them. Incredulous. Told that its likely a motherboard issue, and replacement will cost $700+ SGD ($44k INR or $500+ EUR). $#@&*....Had to restrain myself for using expletives on the staff...they probably know nothing about this. 

26th Dec, 2024
Had enough of waiting for Samsung to acknowledge and do something about this. Learned that every country support page has a "Email to CEO" button. Got a reply very quickly from staff manning the CEO email, and soon after, a call from the local customer support helping me to make appointment to go down on SAME day.  At the service centre, i was told that the assessment for damage will be FOC. 

30th Dec, 2024. 
Call from service centre, that they will offer FOC replacement of motherboard!! 

Thank goodness, i didn't pay for the repair cost earlier.  Writing this so that someone out with the same issues, can save their hard earned money. 

Just google for Samsung (your country) Email to CEO. And write the email. 

—-edited to add email I sent per many users request—-

This is the email I sent that got me the response. Feel free to use it. In theory, any email should work.

—-email—-

Dear CEO,

I am one of the many users with the same boot loop issue that affected many S22 series users.

Am in Singapore. Went to Samsung Service Centre to report this but was told that i need to pay $700+SGD to replace motherboard!

Am about to post a super angry post on the forums, but saw that it’s possible to directly message you.

Not sure if you will even reply, but do know that many loyal Samsung users are planning to change to other brands because of this. Myself included. I have used a Samsung phone for years. What can Samsung do about this? Many bricked s22 users here.

The lack of response or acknowledgement on this is callous.

Below are just some of the many thread discussing this https://eu.community.samsung.com/t5/galaxy-s22-series/s22-ultra-boot-loop-issues-after-6-1-ui-firmwa...https://eu.community.samsung.com/t5/galaxy-s22-series/constant-reboot/td-p/11291828https://eu.community.samsung.com/t5/galaxy-s22-series/dear-samsung-why-did-you-brick-my-s22-ultra/td... and these are the only ones i found.

Many users on Reddit complaining about this and discussing a class action suit.

Looking forward to a satisfactory response,

—-email—-

Guys, send the email! For all we know, it could be true that Samsung management really don’t know about this. And what we are doing  is to bring this to their attention. I mean it’s better than to wait and do nothing right. Don’t be afraid. Let’s go!

cheers,
Henry

[santo_2k]

Experiencing this issue for the past 48 hours..

[SharpPotatoGirl]

This is helpful. I'm going to try this.
My phone suddenly boot looped yesterday night. No trigger. I thought random shut down but it won't come out of it. Tried putting in freezer but then also it didn't open. Highly disappointed and sad, it just completed 2 years a month ago.

I hope Samsung does something about this, else they've lost a loyal customer.

[SharpPotatoGirl]

Can you share your email text?

[sreenira]

Dear Henry. Thank you for writing. Your message has been the only ray of hope so far. I hope this works for me as well. 

I just wanna revive my phone so bad. Thank you once again for writing here. 

[Henry Tan]

Edit: Appealed and got my original post restated with the email template to the CEO. Thanks Mod!

Edit: My original post has been marked as spam and taken down...strange because it was not marked as spam before i added the email contents.  Will post separately the post i made before adding the email contents. 

---
Hi everyone, per many request, have edited the original post to add the email I sent for reference. Feel free to use it anyway you like.

rooting for all of us,

cheers,

Henry

[SVDileepKumar]

• Same here

[RA43]

I did email the CEO in my country (Austria, Europe) after they bricked my phone after 26 months of use...

Got a quick response within 24 hours, but it was just your typical standard response, even though they offered to take it to a care center to make a "manual" update to fix it. The hell does that even mean, like there's some secret update they aren't rolling out outside of their care centers, ridiculous. Oh, but they made sure to add that if that doesn't fix it, it's just an (isolated) hardware fault unrelated to their update and i'll have to pay for a motherboard replacement. You know, as if thousands of ten-of-thousands of S22's hardware would just die within the same week.

I reported this to the european consumer protection agencies now, although I have little hope of this actually achieving anything. And let's be real, most of us are dependent on our smartphones, especially for work - so I bought a new one today already because I need it on Jan 2nd. Even if they fixed the problem RIGHT NOW with a mircale update, the damage is done for me, the money is gone. But they won't, anyway - seems like they don't even really acknowledge that there is a problem.

Beyond disappointed with Samsung, I'm never gonna touch any of their products ever again.

[Henry Tan]

Man that sucks…I can totally understand.

Since we are complaining… don’t mind me ranting a bit more..

Not sure if you guys use eSIM but I do and guess what happens when you use eSIM and the only phone that you use for everything gets bricked?

it means no sms for 2factor authentication for EVERYTHING including transferring all the essential apps to the new phone…

This means I had to first get my telco to send a link to my email which I need go then access on my backup phone to install the eSIM on my backup phone… and we all know how bloody long we have to wait to get through to telcos call centre…

those 2 days were long days…especially long when it’s the holidays and kids are not in school…

The inconvenience to our daily life is real…and I don’t mean it in the mindless surfing way but truly using the phone for every day essentials like transportation, payments, banking, etc.

Hoping we make enough noise to let Samsung management know this is a serious issue.

Even if we have moved on to new phones, there should be a reasonable response. At the very least offer to fix the ***** phone to its condition before it’s bricked!! I don’t need u to fix my scratched screen or chipped corners… I just need my phone back. 

[Motomac]

Thank you. Emailed the CEO although I folded and already bought a new phone.  There is no way they don't know what is going on. I have seen Forbes post about it.