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S22 ultra blank screen and restart

(Topic created on: 12-03-2025 11:01 AM)
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Benjaminnbeans
First Poster
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S22 ultra restarts for no reason unsure if there is an issue with the internals not connecting properly but the touch screen functions properly when on 
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2 REPLIES 2
johnz237
MegaStar
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Hi! Welcome to the Samsung Members community!

* Turn off your device: Ensure your phone is completely powered off.
* Connect to a computer: Plug your phone into a computer using a USB cable.
* Enter Recovery Mode: Press and hold the Volume Up key.
* Simultaneously press and hold the Power key.
* Release both keys when the Android logo appears.
* Navigate to Recovery Menu: Wait for the Android system recovery menu options to appear.
* Use the Volume Down key to navigate through the menu options.
* Select "Wipe Cache Partition": Highlight "Wipe cache partition" using the Volume Down key.
* Confirm the selection by pressing the Power key.
* Confirm "Yes": Use the Volume Down key to highlight "yes".
* Confirm the action by pressing the Power key.
* Wait for Completion: Allow the process to complete; then your phone will reboot.

Go to settings - storage and see if you are running low; sometimes this can cause issues.

Go to device care - optimize.

Go to the Samsung/Google store and make sure everything is updated.

If all else fails, it may be worth contacting Samsung support.
JAMES4578
Samsung Members Star ★★
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Hi @Benjaminnbeans other than the advice posted above it is also worth checking if the issue persists in Safe Mode
Sometimes there can be conflicts with 3rd party app themes,if ok in this mode would pinpoint 3rd party apps which have recently been Installed. Whilst may not necessary help worth at least ruling this out as an issue
https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/
You can also enter Recovery Mode by connecting to another mobile or TV USB if using a computer is not convenient.

However you may need to liase with Support/visit a Samsung sdervice centre if issues persist.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.