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Overheating network not working

(Topic created on: 11-03-2025 10:53 PM)
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ashahmed2
First Poster
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Recently my Samsung s22 ultra is always overheating and my network don't work at all. It shows 5g with full bar but no Internet or anyone can't get hold of me. I called my network they said its all good from there side. I have to turn my phone off everytime I wanna make a phone call. And after abit the phone goes hot again and network don't work 
3 REPLIES 3
johnz237
SuperStar
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Hi! Welcome to the Samsung Members community!

* Turn off your device: Ensure your phone is completely powered off.
* Connect to a computer: Plug your phone into a computer using a USB cable.
* Enter Recovery Mode: Press and hold the Volume Up key.
* Simultaneously press and hold the Power key.
* Release both keys when the Android logo appears.
* Navigate to Recovery Menu: Wait for the Android system recovery menu options to appear.
* Use the Volume Down key to navigate through the menu options.
* Select "Wipe Cache Partition": Highlight "Wipe cache partition" using the Volume Down key.
* Confirm the selection by pressing the Power key.
* Confirm "Yes": Use the Volume Down key to highlight "yes".
* Confirm the action by pressing the Power key.
* Wait for Completion: Allow the process to complete; then your phone will reboot.

Go to settings and reset Network settings. Settings- general management- reset- Reset mobile network settings

If all else fails, it may be worth contacting Samsung support
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BandOfBrothers
Samsung Members Star ★★
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Hello 👋 @ashahmed2 

I can appreciate how frustrating this must be for you.  😔 

There is a diagnostic tool found in the Samsung Members App to see if that highlights anything. 

There is also https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ 

And Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port or a usb-c to usb-c phone to phone set up to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

Finally a Factory reset but don't then use the back up but instead set the phone up manually. 

A Samsung Service Centre can assess the phone if necessary. 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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jjfrommj
Journeyman
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Just tell him the truth—you know it. The S22 Ultra is a bad phone with a well-known connectivity problem. This issue has been widely reported on several tech blogs and in the community. One post here even has 20K views. Shame on Samsung, and shame on you for not acknowledging this known issue and recalling the devices. 

@ashahmed2 

You'd have to swap many parts usb port board; antennas or just the flex cables of the antennas.

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