S22 remotely locked by trade-in

[Vic12345]

I bought my new S22 through Samsung trade-in. 

Sent my old device to Samsung on 28th May. Message on screen of new S22 saying the “device would be locked in 72 hours” has remained ever since. I emailed this problem to samsung@tradeinresponse.co.uk but no change was made. 

My new phone was remotely locked 2 nights ago. Emailed again to the address above and was told to try help@tradeinresponse.co.uk, who I have now emailed 3 times but no response. My new phone remains locked and I cannot use it. 

So exasperated and frustrated. Can anyone help me please?! 

[Tourbillon De La Vie]

Call customer support

[KevP79]

The trade in team are no help at all, I waited over two months for my device to be returned, they're polite enough on the phone and tell you it's getting sorted but absolutely nothing happens.

I ended up calling customer support who were nice enough to call and chase it up over the course of four days, I got my device back within a week, so I would suggest asking customer support to chase it up for you. As calling and emailing the trade in team is a complete waste of time.

Call customer support and have your order number and trade in reference number (if you still have it) ready.

I cannot fault customer support in the few times I've interacted with them.

https://www.samsung.com/uk/support/contact/

All the best, hope you get it sorted.

[Vic12345]

Thanks for your help, I will call when I am home this evening and can use my partner’s phone!

[Vic12345]

Thanks for your help, I will try this!

[fazerdenzil]

Welcome to Samsung so called support! It's useless