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Original topic:

Problems with Google maps S22 ultra

(Topic created on: 17-09-2022 01:15 PM)
Gasmanjay
Apprentice
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Huge problems with S22 ultra GPS. Becoming a hazard. I've had the repair team 'WeFix' come out but they can't see a problem.

Out of options now. Samsung customer service letting me down

This is what is constantly happening

Bought phone in Feb and problem has now become unbareable and dangerous 
6 REPLIES 6
Glenntech
Samsung Members Star ★
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If your using a case or skin on the phone, does it still have problems when you take it off?
No idea where you live, but if your in a city centre. It's possible if there are large tall buildings around you that reduce GPS accuracy. Like it does with SatNavs
Are you using a smartwatch with the phone. If you disconnect it, does the issue still remain
You don't say what problems you are experiencing with the GPS on the phone.
Is the issue you are experiencing everywhere, or in certain situations or places?
Gasmanjay
Apprentice
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Thanks for replying. I've taken the case off and still same issue. I drive a lot and issue is constantly happening in different cities.

Problem still occurs regardless if I have smart watch on or off

I posted a video. The app crashes or causes the phone to crash. The GPS sends me to the wrong direction. The app causes other apps not to work like calling or answering

Problem occurs all the time in all areas

Ive reset the phone, factory reset still occurs.

Hoping someone has solution
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Reylob
Helping Hand
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You posted a video, but it has not been approved yet. So, we cannot see it. Maybe a description of the problem(s) will help until the video is approved.

AndrewL
Moderator
Moderator
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@Gasmanjay: Please can you try heading to Settings > Location > Improve accuracy, and toggle on Wi-Fi Scanning and Bluetooth Scanning, followed by Google Location Accuracy, and Google Location Sharing, to see if this helps. If the issue persists, please try heading to Settings > Battery and device care > Optimise now > Memory > Clean now. Tap the Recents button in your Navigation Bar, swipe up on any apps that are open (other than Maps), then head to Settings > Notifications > Do not disturb, and toggle this option on. Now, select Exceptions > Apps > Add '+' > Maps. This will help to determine if background activity from another app is causing your issue. Let me know how you get on. 

Gasmanjay
Apprentice
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Hi thank you for replying. Still no luck. I have attached a video to show the problem. Can you view that? I have another video which shows more of a problem

I've tried everything possible and troubleshooted it too. Any help is appreciated
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Gasmanjay
Apprentice
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Hopefully the video is approved.

Google maps send me in wrong directions
If someone calls while Google maps is on the phone will sometimes cause the maps to freeze and I'm unable to do anything else or it would not let me get out to use any other application
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