Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Poor reception

(Topic created on: 28-02-2022 12:06 PM)
4198 Views
Kicker
Explorer
Options

Has anyone noticed they are not getting 4g or 5g in areas they previously did?

I seem to be getting lte alot. Is this the phone or my sim?

Same sim used on previous phone.

Thanks 

17 REPLIES 17
Glenntech
Samsung Members Star ★★
Options
Could be the case you are using on your phone. I've had some that affect signal quality.
Can try going into the get help section on the Members App and into the tests, there you can test you network and see if it shows anything
Maybe contact your mobile network provider an see if they can push some network settings to your phone
Could try resetting your network settings and see if that may help
SRS76
Navigator
Options
Were I live we only get 4G network on my previous phone note10+ 5g was getting 4G on my new s22 ultra I'm getting 4G+ I need to travel to my main city to try out 5G see if get it.
0 Likes
Maria_vm
Troubleshooter
Options
My phone is like that but I have the S21. I go to this city daily for college and on my old A51 5g it used to barely get signal, and this was thru the whole time I had my phone not just when it malfunctioned. Ever since getting my S21 I have been getting 5g there. Incredible!
0 Likes
ceddc
First Poster
Options

I have a S22 Ultra, moving from a Oneplus 6T.

Also have super poor reception (0/1 bar out of 4) issue inside my building, the sims card were working correctly in my old phone and the reception was good (3 to 4 bars)

TheFlyingEmperor
Explorer
Options
Same here mate.
With my s21 ultra i was getting perfect 4g and 5g signal.
But with the s22 ultra this is not the case hence poor battery life
0 Likes
JBaldwin
Apprentice
Options

Same issue but also with an extra pain in the butt twist. I lose reception completely when I've switched between 3-4 masts.  Stay in one place it's fine. Move and everything drops.

UK phone so Exynos chip. Will be raising with Samsung. Feels software to me as it'll work ok after a reset for a short while.

Ive tried everything except a full reset. Network reset change of sim and issue remains with phone.

SmallFish
Helping Hand
Options
UK is exynos Samsung modem. Its been inferior for the last 2 years. Don't get any hopes up of improvement. 😞
JBaldwin
Apprentice
Options

Sorry, I meant Exynos.  Edited :smiling-face:

My note 20 was adequate as was my S21 but this is next level unusable. Feels like software for part especially the drop outs.

0 Likes
Catt78
Pathfinder
Options
On my s22u the 4g/5g would dropped off, the signal icon shows few bars on 4g or 5g ,but no Internet, nothing which uses Internet would load.
I did a hard reset,it worked for a bit.
Network reset the same.
It looks like the Internet connection would get stuck to a mast and wont connect to next one .
On my s21u(Exynos both phones btw) no problems.
In mobile date settings if i select 4g preferred connection over the 5g or vice versa the Internet would stat working for few minutes or hours,then again not. Also a restart or airplane mode would bring Internet back on.
This is unacceptable from a high end expensive phone to fail in a basic level