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Phone App crashing after One UI 6 update

(Topic created on: 21-11-2023 02:34 PM)
45835 Views
Max_5
Journeyman
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Subject says it all.

I can open the app. But the moment I try to make a call or receive a call, the apps goes on a crash loop. I cannot view the contact if who is calling me, i cannot hang up, and I cannot use the phone as the app keeps popping in front and crashing.

Resetting the phone is not an option as I have multiple MFAs configured and not easy to restore.

Anybody with the same problem or any solution for this issue?

I have already cleared the storage for the app, rebooted the phone multiple times and even tried on safe mode. 

102 REPLIES 102
Bob_Russell0
Student
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Has anyone else gone this route?  Does it work?  Is it better than the Google Phone app temporary work around?

To @Andy Brandy thank you for sharing!!

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Mary4471
First Poster
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yes. Same problem

 I just left my provider store and they said Samsung has to fix this. They loaded a temporary app for me.

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tchem75
First Poster
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I have the same issue going on after the 11/21 update to UI 6.0 on my S22 Ultra. I went down to my local AT&T store yesterday and they were fairly clueless. It sounds like AT&T and Samsung are pointing fingers at each other over this issue. In the mean time, I can use FB Messenger and MS Teams for calls. Regardless, a patch or update needs to come out pretty quickly.

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abesau
Apprentice
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This is horrible! Samsung, get your act together, act soon, you've render phones useless.

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Artstar
Student
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The only thing that worked for me was to install and use the Phone by Google app. Hopefully, Samsung is working on an update.

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abesau
Apprentice
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We did too. But that's unacceptable. I wish you could revert to previous release, but I couldn't find any info on how to.

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vgadolin
First Poster
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Having same issue with the rest.   I have S22 Samsung Galaxy and my phone app keeps going into a loop when I try to use it.   It is also difficult to get the phone out of the loop when this happens

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Travelfurthur
First Poster
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I am also having my phone and contact app both crash the moment I try to open.            S22 ultra

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Artstar
Student
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I tried what you wrote and it didn't solve any of the phone problems. I also lost all my icons and some of my settings such as screen resolution and number of icons on a line. I would not recommend trying your changes.

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banksy76
First Poster
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Anybodies s22 ultra keeps crashing and really bad lagging since one ui 6 update
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