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Phone App crashing after One UI 6 update

(Topic created on: 21-11-2023 02:34 PM)
45533 Views
Max_5
Journeyman
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Subject says it all.

I can open the app. But the moment I try to make a call or receive a call, the apps goes on a crash loop. I cannot view the contact if who is calling me, i cannot hang up, and I cannot use the phone as the app keeps popping in front and crashing.

Resetting the phone is not an option as I have multiple MFAs configured and not easy to restore.

Anybody with the same problem or any solution for this issue?

I have already cleared the storage for the app, rebooted the phone multiple times and even tried on safe mode. 

102 REPLIES 102
Andy Brandy
Explorer
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I just tried what GlennTech mentioned. Wiped the Partition Cache on the phone and made sure to follow all the steps religiously. Rebooted the phone out of recovery system and back to normal system. The problem still exists and the phone app is crashing like crazy.

JD03Cobra
First Poster
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I am also having the same issue with this update - S22 Ultra.  So annoying...I downloaded the Google phone app as a workaround.

Andy Brandy
Explorer
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Hey I just resolved the problem but at a small price. Lost all of my icons and settings (sigh) but I guess I can get those icons and settings in about 30 minutes, so only 30 mins to waste but the problem can be solved.

I followed what the user mentioned in the 3rd (or 4th) post. Try this first, you may be able to keep your icons ..

Settings > Apps > Phone > Storage

Clear cache and Clear data.

Then restart the phone and see if that resolves the issue. If that did not work out, then follow this ..

Settings > Apps > Phone > One UI Home

Clear cache and Clear data.

Restart the phone. That should help but you lose all the icons and settings. Hate adding them back but hey, at least this brick works normal now lol. Nah jk, I love my Samsung phone!

 
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sagoJoe
Student
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I’m having the same issues as all of the above. Is Samsung working on a fix?

Maddog949
Student
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Per the support agent about 10 hours ago, they were aware of the issue and working on a fix ASAP.  Someone a few posts up suggested downloading the Google Phone app and that seems to be working at the moment.  Hopefully, they get it figured out soon. 

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sagoJoe
Student
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Thanks for the info, I also installed the Google Phone App. and it appears to be working. 

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PistinTexas
First Poster
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Same issue. I own a S22+. This happened right after the update. 

Laurel in Texas
Student
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Similar problem after update today.  Phone app crashes and cannot access my contacts.  Wiped cache partition, repair apps, cleared caches and data, nothing works.  Google phone app allows me to make calls for now but cannot access contacts and even the Google phone app crashes every few uses.  When using Mozilla, I notice an error message on my phone that pops up and says  error with android.process.acore blah blah. 

PLEASE fix this Samsung!  Worst update ever!  If I wanted to deal with this sh*t after an update, I'd buy an iPhone!

Jimbo22
First Poster
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+1, as I'm having the exact same issue.  Tried several methods and still no dice   Using GOOG phone workaround at the moment, but not ideal.  Please fix as this impacts a primary function of the phone... 😉 

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Rajsahab
Helping Hand
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I having same problem with couple of apps are not working at all I tried every possible way as clearing cache partition and performed app repair but no luck then again done factory reset and still not working. Contacted Samsung technician through smart Tutor he couldn't do anything about it. Only one thing is good about android 14/UI6 update my galaxy s23 ultras battery life is very good.1700624464735.jpg
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