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Phone App crashing after One UI 6 update

(Topic created on: 22-11-2023 12:09 AM)
5186 Views
Max_5
Journeyman
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Subject says it all.

I can open the app. But the moment I try to make a call or receive a call, the apps goes on a crash loop. I cannot view the contact if who is calling me, i cannot hang up, and I cannot use the phone as the app keeps popping in front and crashing.

Resetting the phone is not an option as I have multiple MFAs configured and not easy to restore.

Anybody with the same problem or any solution for this issue?

I have already cleared the storage for the app, rebooted the phone multiple times and even tried on safe mode. 

102 REPLIES 102
Maddog949
Student
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I am having the same issue that started immediately following the update to UI 6.0/Android 14.  I just had support connect to my S22 Ultra via the Smart Tutor and they saw the issue firsthand.   The Samsung tech advised me they are aware of the issue, their team is working on a solution and trying to get it resolved ASAP.  

Max_5
Journeyman
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Same here. They connected to my phone via Smart Tutor. All they advised was to walk to a store (third party) which said they may or may not charge for fixing it. But honestly. This is a software screwup. Samsung needs to get working on this stuff ASAP.

Fabio Chiavegato
First Poster
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Same problem, phone app crashing left and right after One UI6 update. Hoping they fix this ASAP, can't make or receive calls.  

kikito94
Student
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Same here right after update to one UI6

Can browse through apps but can't stay on home screen without blinking and then "One ui keep closing"

mrc09
Student
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Same issue - ran update today, 11/21, and since phone app crashes and I can't get end/make calls.  Send fix ASAP.  I can't wipe as this has work profile configured as some others indicated too.

mrc09
Student
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Same issue - ran update today, 11/21, and since phone app crashes and I can't get end/make calls.  Send fix ASAP.  I can't wipe as this has work profile configured as some others indicated too.

Keisha10
Student
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Same thing with mine says phone app is not compatible with the new update so why didn't that update as well. 

0 Likes
Keisha10
Student
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I forced stop the phone app and downloaded the Google phone app and can answer and hang up.  Temp fix for right now 

Michaelsims
First Poster
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Same problem...tied several fixes...nothing works 8-/

Andy Brandy
Explorer
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Same thing happening on my phone. The phone app keeps crashing in a loop and while I am on a call, I can hear the voice and everything but the screen just shows the app has crashed. It wont let me do anything else at all because the screen keeps going blank in a loop. It's driving me nuts.