ONGOING CELL SERVICE ACCESS PROBLEMS following Samsung update One UI update: version 6.0 on my S22

[jpms22community]

I would be very grateful if anyone could suggest a permanent fix for a vexing problem I am having following a Samsung update and not having cell service.  Thank you in advance for any assistance you might offer.

1)  About a week ago on the evening of  1/22/24, I attempted to download a Samsung update ("One UI version: 6.0 with security patch level: 1/1/24") on my S22 phone (model SM-S901UZKEXAR;  purchased new in July, 2022) following a prompt to do so on my phone.   The update cycled for a long time, and then ultimately did not complete, despite attempting it twice. 

2)  The next morning I noticed I didn't have any cell service. I called our carrier (Consumer Cellular) from another phone and they tried different things and ended up diagnosing the problem to be the presence of a physical sim card in my phone (note: the phone is  1.5 years old and I have never had a prior problem with any Samsung updates and the physical presence of a sim card in my phone).  During that CS conversation, I physically removed the sim card and then opted for the e-version of  Consumer Cellular's sim card.   That seemed to fix the problem ... or so I thought. 

3) That same day, I then re-attempted a download  of the Samsung update, and this time it downloaded successfully.

4)  The following day, I noticed AGAIN that I had no cell service.  Another call to CS,  and them again walking me through different steps, and ultimately a presumed fix. The customer service rep ended the call by advising me "if it happens again, turn phone on airplane mode for a minute, then turn airplane mode off, and then the phone should reconnect to the strongest available cell signal." [BTW, during that same CS conversation, I had 3 bars on my phone so that should have been an adequate cell signal to make calls].

PROBLEM: Unfortunately, this "no cell connection" problem has persisted on a daily basis.  The airplane mode workaround has only temporarily addressed the problem... that is until the problem happens the next time.  Bottomline, I do not want to have to (nor should I have to) remember every time I want to use the phone to have to undergo these extra steps beforehand.  Plus, if I'm getting an inbound call, there's no way to know, in advance, that  I'm about to get a call and therefore need to do these extra steps.  Otherwise the call will only go to voicemail.  When this has happened with inbound calls, I've only known about the problem if the call sender decides to communicate with me another way (e.g., a whatsapp call, which has not been affected by this problem).  

My  phone is not old; I bought it new a year and a half ago.  The problems I have encountered with no cell service only started occurring AFTER the attempted Samsung update.  I have NEVER had a problem like this following other Samsung updates (which I usually wait awhile to install so any lurking bugs can be fixed before I download it; clearly I didn't wait long enough on this one).

Again, thank you for any insights/advice/suggestions you might offer. 

[Daftcoont]

Yea I was the one who said something about the antenna and let the company I got the phone from know when I sent it in to be repaired and they sent it back and it worked the same (in and out of network) except now the battery drained like it was that phones profession. So I don't know if they actually took what I said and tried repairing it and it didn't work or if they disregarded it. I've heard others that sent it away for the antenna fix and it work for a bit and then the same issue persisted so idk if the update just made our s22u into fancy paperweights or what.

That company (backmarket) I got it from ended up refunding me on it bcoz they couldn't fix it and the warranty was up (i started the claim about 3 weeks prior to the end date) and surprisingly they still gave a full refund and I upgraded to the s23u

I hope a fix surfaces for you all bcoz this is unacceptable between the infamous s22u battery drain issues and now this madness.

[Viersche]

I haven't even seen any responses from samsung about any of the issues on the s22 ultra, it's like they're ignoring us and basically telling us to just buy a new phone. Is there a way we can file a complaint for a defective product that they refuse to acknowledge?

[Daftcoont]

How long have you had your s22u and did you get it direct from samsung or a diff seller? 

Your best bet is to contact the party you purchased it from plead your case and give them info explaining that this is a manufacturer defect that was like a ticking time bomb and inevitable. I purchase my devices from Backmarket.com (it's a hub for reputable 3rd party sellers for refurbished electronics) 30 day return for any reason even buying remorse and they have a year warranty for any internal issues and will repair for & ship free and if they can't repair or replace they will give u a complete refund.

I started my claim at like the 11 month mark and they sent my s22u back to me saying the seller fixed it and it was not it had the same network connection issues expect came back with battery issues. At this point my warranty was past the year and to my suprise they refunded me the total amount.  so I bought the s23u. And they sent me a coupon to help with the price (I highly recommend them)

So U might find your seller has options for you, even if it doesn't seem like it or it's outside of their policy try anyway.

If that doesn't work I would definitely reach out to samsung and keep on them until they do something. If your a consistent pain they will want to make u go away. There's a chat option but I'd personally try to talk to a human here's the number (866) 726-4249 

Hope this works 💪  remember be a pain until you get an option (;