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One UI 7 Update killed my phone and Samsung does not accept fault

(Topic created on: 3 weeks ago)
427 Views
SatishTripathy
Apprentice
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I have been a Samsung user since 10 years. I somehow get stuck with some bad samsung products. I had a S10 , it was ok at best. Then I got S22+ which was okey for 99% of the time with some intermittent heating or lag issue. But the phone is absolutely gone and dead once I decided to update software about 7-8 days back. This is possibly the worst software release  and seriously lacks testing. Why else would a perfectly working phone restart 15-20 automatically within a span of 1-2 hrs ? It started with 1-2 automatic restarts a day, but last 2 days it grew extremely bad. When the phone  starts even a click on a single app / button causes it to restart. Absolutely unusable. It continued the process of restart for 3-4 hrs even on one go.  I would say it is a bad decision to spend on high end Samsung devices. Just a software update is setting you back by 30K-40K INR. I went to the service center today and they did not accept this to be a defect and the response was the motherboard of the phone is damaged and Samsung is not responsible. So rude of Samsung to not even accept that this is purely a software bug. Why all of a sudden an okey working phone will just become an oven and none of the apps will work. Just pathetic Samsung claims of 7 years of software update but can't even support a phone which is 3 years old.

2 REPLIES 2
-Robot-
Samsung Members Star ★
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You mention INR, you maybe be better off posting in your regional community

This is the UK/European Community
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vduric57
First Poster
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Same thing with random freezes and restarts here as well. Solutions listed here don't work.