Notification Sound not present

[kr3c]

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[BandOfBrothers]

Please double check the permissions for messages and if you've used a downloaded tone then please try another one. 

You could clear the cache of the app.

Settings > Apps > Messages > Storage > Clear Cache > 

If I can be of any further help then please don't hesitate. Take care.  😎 

[AndrewL]

@kr3c: Please try opening the Messages app > Tap the 3 dots in the top right > Settings > Notifications > Allow sound and vibration (On) > Notification categories > New messages > Alert (On) > Sound (Choose from the list of options, and adjust the 'Notification sound volume' slider towards the top of the screen so its at a suitable level). 

[Hagan]

I have been having the same problem for 2 months now.