Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

No WiFi connection.

(Topic created on: 4 weeks ago)
365 Views
KOTR
Apprentice
Options
Since the last UI 6.1 update I can't connect to WiFi. 

I'm currently in conversation with Samsung but everything they've suggested hasn't worked to rectify it so far. 

Anybody else having this issue? 
0 Likes
11 REPLIES 11
Tourbillon De La Vie
Samsung Members Star ★
Options

They'll have to sort it out 

0 Likes
KOTR
Apprentice
Options
You having the same issue?
0 Likes
Piper123
Samsung Members Star ★
Options
Reset Network Settings
0 Likes
julsie1
First Poster
Options
I'm having the same problem. Cannot connect to WiFi. Tried all the suggestions. Also now randomly freezes and restarts but sometimes restart is stuck in a loop.
0 Likes
KOTR
Apprentice
Options
It seems like a software issue to me.

I've sent an error report. Just got to wait now. I don't know what else to try.
0 Likes
Tourbillon De La Vie
Samsung Members Star ★
Options

Is the issue with the router at home? Did you try connecting to some other wifi? 

0 Likes
KOTR
Apprentice
Options
Yes.

I haven't had access to any other wifi network since the update.
0 Likes
Tourbillon De La Vie
Samsung Members Star ★
Options

Can you try and connect to some other wifi, in a coffee shop or shopping mall. If it works then the issue might be with you router at home and if so you can restart the router and if still no luck contact ip provider 

0 Likes