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No sound when sharing an edited video

(Topic created on: 06-08-2022 02:53 PM)
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MadalinK
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LATER EDIT : THE ISSUE HAS NOW BEEN FIXED FOLLOWING THE RECENT UPDATES 

Hi everyone,

I have a dilemma and I am hoping that someone found a fix for it.

If i record a video with my S22 Ultra and then edit it in the Gallery app to add background music, whenever I save and then share the video the other person receives it but without any sound!
But when I open it on my phone, the background music is there, loud and very clear.

I've tried sharing it on WhatsApp, Telegram and Facebook Messenger but the result is the same : the receiver cannot hear anything when playing back the video recording.
I remember it used to work on my previous Samsung Notes. 

It's frustrating and I want to know if anyone else has a solution to this. 

Thank you!





Current phone : Samsung Galaxy Note 10+ 5G 512GB
11 REPLIES 11
Ventor
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@MadalinK Hello, try sharing the video as a file and not as a video. Does it work?






"The quieter you become-the more you are able to hear..."


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Ventor
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@MadalinK Try to have all the updates up to date, both for Apps and for the system, greetings.






"The quieter you become-the more you are able to hear..."


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MadalinK
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Hi Ventor. Everything is up to date!





Current phone : Samsung Galaxy Note 10+ 5G 512GB
MadalinK
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You mean go into My Files and share it from there ?





Current phone : Samsung Galaxy Note 10+ 5G 512GB
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Ventor
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@MadalinK yes, try this.






"The quieter you become-the more you are able to hear..."


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MadalinK
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It made absolutely no difference, still no sound at the receiving end.





Current phone : Samsung Galaxy Note 10+ 5G 512GB
Ventor
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@MadalinK hello, try the following: when editing the video, click on the three dots at the bottom right / Size and format-deactivate the High efficiency video option and then save the edited video. Has it worked?






"The quieter you become-the more you are able to hear..."


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MadalinK
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I tried this but it still doesn't work. The high efficiency was turned off anyway. I even tried changing the resolution.





Current phone : Samsung Galaxy Note 10+ 5G 512GB
AndrewL
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@MadalinK: Does this only occur when you add background music via the editing feature of the Gallery app? When you add the music, are you selecting a Free License option, or you own music files? 

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