27-05-2023 03:11 PM - last edited 27-05-2023 10:32 PM
27-05-2023 03:17 PM in
Hi there, @CDL95. I appreciate you taking the time to reach out to the Community about this. I understand that you have already followed some steps to get connected to your mobile network again.
So that I don't ask you to replicate any of these steps, other than using a replacement SIM card, please can you elaborate on which steps you have been through thus far?
27-05-2023 03:20 PM in
27-05-2023 03:38 PM in
That's very comprehensive, @CDL95.
As the issue is persisting for you, I think it would be worth looking at other possibilities and solutions. At this stage, I recommend submitting an Error report as soon as you can. This will allow our developers to take a closer look at this for you.
To submit an Error report, please launch the Samsung Members app > Tap Support > Scroll down and tap Error reports > Choose a category of Error report to submit > Complete the required details and then send the report by tapping the send icon.
Please let me know when you get your S22 Ultra connected to your mobile network again.
27-05-2023 03:49 PM in
That's great. Our developers will take a close look at this for you and will get back to you as soon as possible with a solution.
If possible, please update the thread when you get a resolution, as it's helpful for other users to see how the outcome was achieved. 👍
29-05-2023 04:47 PM in
05-06-2023 12:08 AM in
I am having this issue as well, did you ever come to a solution? Phone drops connection and says unknown esim. Will sporadically reconnect and then lose the network altogether.
05-06-2023 11:46 AM in