I can't cope

[Nick0308c]

Samsung please fix whatever you broke with the last big update, I think it was around a month ago. Ever since I did that update I literally can not use my phone without being on wifi! I've tried everything even getting a new sim. I think we have had 2 updates since the update that has broken my phone, I've put my sim in a different device for days at a time and haven't had a problem. If I'm not on wifi I just can not make a call, receive any calls or use my mobile data! If it happens to say I have an Internet connection it still will not work at all and will eventually just dissappear complete and tell me I have no service and it does this all day everyday. I can't cope with it any longer its been well over a month! 

[MDogz]

Get someone to re flash your phone or do this yourself if you know how 🤔

[Tourbillon De La Vie]

Try diagnostics via Samsung members app

[johnz237]

Not something to advise in the forums

[Star_girl]

Maybe back up your data and do factory reset. Might help.

[JAMES4578]

Hi @Nick0308c  If Diagnostics does not reveal an issue try the following (if any you have not already tried)

Try a Forced Reset by holding the Volume Down and Power Buttons simultaneously for around 1o seconds until the Device Reboots. This reloads the software and can fix some issues. You could also try Turning Airplane Mode on and off followed by restarting your Device to see if that makes a difference. 

Have you tried Resetting the Network Connections,General Management -Reset - Reset Mobile Network Settings or all Settings 

You could try clearing the cache partition as some temporary cache files become outmoded/corrupt.

1. Turn off the device.
2. Connect To Computer , other Device or TV USB, Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release both keys.
4. Wait until the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.

However you may need to Factory Reset as suggested .

Otherwise send an Error Report Samsung Members-Support- choose appropriate category,detail the issue and ensure system logs are attached. You could also seek an inspection.

[Moiramon]

Flashing your phone is not advisable. If you do it wrong you'll brick your phone.

[TheChosenOneUK]

Problem is Samsung phone not tested like Apple or other Manufacturers do before send updates they need to work on that first before f uc 🙏🔥👏😮us up

[CheshireCableGuy]

I have exactly the same issue after the September security update downloaded. I'm furious abouth this.