Hackett
Helping Hand
12-10-2024 07:15 AM
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Hi all for some reason I have my phone screen display to time out after 20 seconds but it will not time out and won't go dim then blank. So I have to press the side switch to do this, also I've tried different options from 15 seconds upwards to time out but it jumps back to 20 seconds automatically. Any help on this please, s22 ultra
2 REPLIES 2
Piper123
Samsung Members Star ★
12-10-2024 07:51 AM
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Hey there
Do you have facial recognition (the setting where you screen stays on whilst you are looking at it) turned on?
Do you have facial recognition (the setting where you screen stays on whilst you are looking at it) turned on?
I am not employed by Samsung nor do I receive any remuneration as a Samsung Members Star.
My device is an S25 Ultra.
My device is an S25 Ultra.
Hackett
Helping Hand
12-10-2024 08:04 AM
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Hi yes but I think I've sorted it now. I think it was an app call knin screen that overruled the settings, so hopefully it's working as it should, but thanks for you reply
