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Original topic:

Music playing in background

(Topic created on: 20-07-2023 06:29 AM)
9677 Views
Moonacre
Apprentice
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After an update if I play a reel random music starts to play from no where and continues to play. There are no music apps open. I have tried closing all apps , but it continues and have to turn off the phone to get rid of the music. 

It's Samsung 22 Ultra.

8 REPLIES 8
Neo001
Legend
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Are you referring to the Stories in Samsung Gallery? Gallery adds music automatically.

Moonacre
Apprentice
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@Neo001 wrote:

Are you referring to the Stories in Samsung Gallery? Gallery adds music automatically.

Hi, no, Facebook / Instagram reels. 

I can watch a few with no issues and then suddenly random music may come on from nowhere. 

 


 

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JAMES4578
Samsung Members Star ★★
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@Moonacre  can you try Safe Mode to pinpoint if a 3rd party app is causing the problem  https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ 

However if the random music still plays in this mode suggests  not an app issue,would advise that you clear the cache partition to see if this offers a solution. this deletes temporary files but keeps your Data intact.

1. Turn off the device.
2. Connect To Computer or plug in USB-C Headphones , Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release all three keys.
4. Wait until the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.

can also repair apps  from  the same Recovery Menu.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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Moonacre
Apprentice
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Thank you for taking the time to reply with such detail. I will try this. 

Again, thank you so much.

Manikanta72
First Poster
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Did it work?

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Moonacre
Apprentice
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Hi, I can not remember exactly,  but think it must have worked. I have no issues now.

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MadiTech
First Poster
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Actually I suffered so much from this issue I even called Samsung support but it was in vain. Finally I found the solution by downloading Nice Catch App from Good Lock, then it detected the source of the sound was coming from a music player that I downloaded from a third party app called YTV, after deleting the app everything is OK now 

1000115023.jpg

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SayedRHM
First Poster
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I had this issue today!

No idea where the music was playing from , had to shut down the device.

 

S22 ultra 

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