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More Snapchat problems with S22 Ultra

(Topic created on: 03-03-2022 04:30 PM)
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TurdFerguson
Apprentice
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Just reporting more issues with Snapchat on the S22 (in my case the Ultra).  In addition to previous reports about rough zooming on the camera, I am finding that Snapchat is almost totally broken on my device.  I had zero problems with Snapchat on my Note 20. Tried uninstalling/reinstalling the app, clearing cache, bla bla bla. I've had the S22 Ultra for a few days now and am seeing the following problems:

- Snapmap doesn't work.  Bitmoji's do not appear on the map (mine or my friends).  But if I tap on a spot corresponding to a location where one of my friends actually is, their info appears.  So for some reason the bitmoji's just aren't appearing.
- Friends stories are not showing up. The "Discover" feed is refreshing but friends' stories are not.
- Not getting notifications unless a friend tags me in something

Some of these issues have been reported elsewhere by multiple users. It's definitely a problem with the S22 line and Snapchat specifically.  Example: https://forums.androidcentral.com/samsung-galaxy-s22-s22-plus-s22-ultra/1040446-few-days-my-new-s22-...

Is Samsung and/or Snapchat working on a fix for these issues?  If something is not coming out soon (like the next day or two), I am probably going to return the phone.  This is unacceptable.

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36 REPLIES 36
Mos94
Apprentice
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Have the exact same issue. Has anyone tried rolling back to a diff version? I havent tried it yet as im getting a replacement phone as I have seperate lagging issues.  Hoping that fixes the issue

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CaliforniaGirl
Apprentice
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Same! Very frustrating on a brand new phone. I guess this is why I usually wait a bit to get the newest model.
Anyway, I've messaged Snapchat and their response was just a vague "thanks for letting us know".
Not sure if we need to let Samsung know?

Got a Snapchat update today but it didn't fix anything.

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Donjohnson586
First Poster
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I'm having the SAME exact issue smh

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bpsimard
First Poster
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+1

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Aggiiie
Pioneer
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I have faulty exchange the phone and download different Snapchat version and its still the same issue. I have been having the same issue since 25/02/22 the launch day.
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Aggiiie
Pioneer
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Update: the faulty exchange now keep switching itself off🙄🙄🙄🙄 not having a luck. 2 times in the row faulty device one worse than another. Sadly my cooling off period has expired so I am stuck with it and need to do another faulty exchange
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Wixii
Student
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Having some of the same issues with Snapchat.
It stutter and lags occasionally, especially when I open the app which also makes the music from Spotify lag out/stutter as well.

"Optimized for Snapchat".. : ))

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CaliforniaGirl
Apprentice
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UPDATE: I had updates on my phone this morning, including one from Snapchat and my Snap Map and bitmojis are back and working fine!

TurdFerguson
Apprentice
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I got a SnapChat update this morning as well, but snapmap/bitmojis still not working.  Did you get an Android or Samsung phone update as well?

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CaliforniaGirl
Apprentice
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Oh bummer.
I had to look back and see what it was. I got a Carrier Services update and an Android System WebView update.