Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Mobile data issues following update

(Topic created on: 21-04-2024 05:25 PM)
23970 Views
Kirk1701
First Poster
Options
Looking for some help with the lack of mobile data connection on my s22 ultra following a software update yesterday morning. One UI version 6.0, Android Version 14.

I've tried rebooting, resetting network settings, toggling mobile data and flight mode, replaced sim and tried using it in different places but same issue remains.

The phone appears to show a 4G next to the signal bar but when I attempt to connect to the Internet, it shows no Internet connection. Other mobiles (iphones) on Sky UK network at my home are all working well.

Appreciate any support with this as it's only occurred since the software update yesterday.

30 REPLIES 30
fvisca
Journeyman
Options

Agreed, it is happening to WAY TOO many phones for this to be coincidence. Glad you fixed it cheap. But honestly, I've had way too many cell phones, starting with nexus cells, to Motorola Razr Maxx HD,  Galaxy Note 3, then S7 ultra, now S22 ultra. And until now, I've never had an issue with antenna or any hardware. They need to take ownership of it. It's terrible they haven't. I love their phones, but c'mon, man. Own up and state the obvious, there is an issue. Money before customer satisfaction, i guess. 

0 Likes