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Message not sent, service not activated

(Topic created on: 27-09-2022 10:18 PM)
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Lindsayh
First Poster
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Hi

I have a s22, and can send short text messages SMS, if they are longer they will not send, and it says message not sent, service not activated. I've called my network, they said its a handset issue? 

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keith30
Mastermind
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Are you in the USA 🇺🇸 iv'e heard that people in the states are having issues sending and receiving messages on provider locked handsets. I'm in the UK so I don't have any issues. Samsung is aware of the problem so hopefully you'll get a update to fix the bug.
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ScrappyCocos
Navigator
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Hi!

Try the following on your device:

- Open the Settings app then tap Apps. Select Messages then tap Storage to access the app's storage menu. Tap Clear cache at the bottom to clear all accumulated cache for Messages. Restart your device.

- If no luck with the first one try this, go to Settings >> General Management >> Reset >> Reset network settings. Restart your device.

 


" If at first you don't succeed; call it version 1.0 "
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Are you using Samsung message app, or different?

I use Google's message app, which is closer to Apple app, but not quite... Esp in the UK.... Bloody networks.

Anyways, have you tried a different app to send messages?
.....
If I helped or solved your problem, please like or tick solved.

Have been using phones since 1993, and am self taught.

I offer advice for free, cos I think it'll help, if it doesn't, explain why, I might learn something new too.

Current phone Galaxy S22 Ultra
Previous phones: most S series, Note 2, Samsung Alpha, iPhone 3gs, far too many Nokia's!
Lindsayh
First Poster
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Hi, I'm UK and it's only started since I switched networks xx 

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Lindsayh
First Poster
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Hi, tried both just and still the same.? 

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Lindsayh
First Poster
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Hi, I can messenger, what's app etc its text messages 

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ajay5675
First Poster
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If its over the allocated 160 characters per SMS the phone will try to send it as an MMS. Sounds like you do not have MMS enabled at network (note this is usually a chargeable service)
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ScrappyCocos
Navigator
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You said that this issue came when you switched providers. Did you changed the sim also or is the same sim card? What provider are you with now?

Have you tried to Force restart your phone

https://youtube.com/clip/UgkxJgbn2R88ss63UoF7Qoyq5i9Wv5C5tEbl

 


" If at first you don't succeed; call it version 1.0 "
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Google message app, is text n SMS, and MMS.

I stead of usi g Samsung's generic message app, try a different one.

Also, when you got your new SIM card, did you do a reboot after putting it in?

Sometimes when changing networks, you have to force it to accept the new network.
.....
If I helped or solved your problem, please like or tick solved.

Have been using phones since 1993, and am self taught.

I offer advice for free, cos I think it'll help, if it doesn't, explain why, I might learn something new too.

Current phone Galaxy S22 Ultra
Previous phones: most S series, Note 2, Samsung Alpha, iPhone 3gs, far too many Nokia's!
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