S22 ultra Connection to Network after update.

[Members_ZNZfJNY]

My phone did a forced update in the middle of the night while I was sleeping on October 10th after that update I have not been able to use my phone I get a message saying that my phone is not registered to a network even though it is I have spent numerous hours on the phone with Samsung customer support telling me it's an AT&T issue I have driven to the AT&T store four times which is an hour away from my home just to be told vice versa that it's a Samsung issue with their Upstate update after doing research I've come across several other people who are having the same issue with different Networks Samsung refuses to take responsibility for this. The only way I was able to use my phone was through my Wi-Fi calling feature. Once I left my house my phone was useless I have had to purchase another phone why isn't Samsung acknowledging this issue and why are they leaving their customers to deal with a problem they created. I have called customer service asking about the dispute resolution process only to be told that I needed to send my phone in for them to look at. Why should I have to pay for a mistake that Samsung made by forcing an update on my phone that I had no control over. I do plan on going forward with the dispute resolution process and small claims if needed. I understand that mistakes are made but it's when you don't stand behind your product or acknowledge the mistakes and blame it on your customers that draws the line for me. It seems like it would be a criminal matter to purposely destroy somebody's property not take responsibility for it and leave the customer with the bill.

[AndreaM87]

My phone updated july and still same issues, i have s21 ultra

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

Sorry to hear of your issues with the network connection.

I note your references to AT&T. You would be better to reach out to the US forum where you'll receive more tailored support.

[BandOfBrothers]

Hello @Members_ZNZfJNY and may I extend a Warm Welcome to the Samsung Community Forum Section for Uk and Eu Members 👋 

We have seen posts being created in the forum in regards to people experiencing issues after a recent software update. 

One troubleshooting step is to clear the Network Connections in Settings > General Management > Reset > Reset Network Connections. 

This has worked for some. 

Others have as a last resort backed up to perform a Factory Reset. 

Some owners have reported that the motherboard in their phone has had to be repaired / replaced. 

Samsung are asking for the phone so they can look at it for you , which does not initially imply a charge at this stage. If the phone is under the Manufacturer's Warranty then hopefully this will come under this banner in regards to a potential repair. 

If the phone is out of the Manufacturer's warranty or Samsung say there is a charge then look at other options such as Home Contents Insurance, and or some bank accounts provide cover as a perk of the account. 

Take into account my advice comes as a Uk resident so your own countries options maybe different. 

If i can be of any further help please don't hesitate to ask  😎 

[BandOfBrothers]

@AndreaM87 please have a read of my reply above ^

If you perform a forum search you may find existing threads with some further help or guidence within.  

If i can be of any further help please don't hesitate to ask  😎 

[D127]

My Ultra 22 stopped being able to connecting consistently and often even when right next to a tower or outside a AT&T store in October of 23. I tried everything with AT&T, the insurance and Samsung just to be told by AT&T that it was a known issue between  AT&T and Samsung. When I asked what the solution was they told me they had none and their corporate office informed them to tell customers to talk to Samsung.  Called Samsung and they also had no solution and the only suggestion from both was to get a new phone and from Samsung also to change carriers.  I am still paying for a phone that doesn't work unless I am directly linked to WiFi.  I have been with Samsung and AT&T for decades, a loyal customer and this was how they treated me, no accountability,  no apologies and willingness to fix an issue that is theirs. So as soon as I pay off this POS I am switching to Verizon!

[Stephen Fkd]

I have the same issue. Samsung needs to take responsibility.

[NAYZAK]

in the first i think the problem was from my mobile i take to service centre he was change for me a lot of parts and still the sim problem no network registration i try all the way i change the sim and i try more then 10 different company after that i find 5 of my friends has samsung ultra 22 the similar problem all of them when we make update the phone stop working the network my friends also the similar problem then we know from update after lose of moneys and the mobile also 

[SanshIND]

Yes Im facing the same issue after One UI 6.1 in S22 Ultra IND region.

Network Fluctuations, works only on wifi calling, 

[godfreyday]

I am experiencing the same issue and am deeply concerned. It is common practice to keep devices updated for security protection and to have the latest OS version. I am almost certain this issue should not have occurred. I own a Galaxy S22 Ultra and am the only one in my family using Android, Galaxy, and Samsung products. I have the watch, tablet, and phone, with the ring on order, but I am seriously questioning the brand, their support, and whether I should switch to Apple, where these issues have not been experienced by anyone in my circle. I have been a loyal Samsung/AT&T client for decades.

This is a difficult time for me as Samsung is not taking accountability for this issue, which was caused by the follow-up update.

• Current Android version: Android 14
• Samsung One UI version: One UI 6.1

This issue has severely impacted my work and accessibility, affecting everything from phone calls to travel and tethering data for remote work. If I am not at home on Wi-Fi, the phone is essentially a paperweight. AT&T is also not providing a solution and wants me to use my insurance to replace the phone, which they cannot guarantee will resolve the issue. Both sides agree but lack the business sense and empathy for customer loyalty to take ownership.

I have switched from a regular SIM to an eSIM, reset my mobile network, toggled Airplane Mode, rebooted the phone, and checked for updates daily, but the experience remains the same. I have even factory reset the phone, but the issue persists.

I have confirmed that this issue is on Samsung's end, as users from other networks have shared the same story. I know I am just one dedicated client to the Samsung brand and products, but with my large platform, I can only share my experience and seriously consider how it would be if I were an Apple customer. My family has had superb experiences with their devices, support, and brand ownership. With no resolution in sight, I may have to purchase another phone to get back on track, and I am just one payment away from paying off my current S22 Ultra phone.

I am a real client with a real experience, who is genuinely unhappy. Verizon and T-Mobile users are experiencing the same issue. Samsung, this is not a good look. I have had better days with your brand and products, but as for support... I'll leave that alone. As for me, Loyal Samsung User, for now... I'm Not Hard to Find!

A Real Samsung Samsung Galaxy S22 Ultra 5G 512Gb ~ Green Owner & User!