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Latest UI update (6.0) ruined my mobile experience. Ringtone and incoming call voice problem

(Topic created on: 25-02-2024 12:35 PM)
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Brk007
Student
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My S22 phone got an update in January, and since then, I can not hear the voice of the caller when I answer the phone. I found out that if I tap the speaker icon twice, then I hear it. So now in every call I receive, I have to tap the speaker button, )open and close it) to hear the caller. Otherwise, I just don't hear them. And also another problem is; the ring sound doesn't work properly as well. It rings and the sound is not consistent, it comes and goes while it is ringing... Wierd... So; the latest update ruined all my usage experience. I see people telling exact same issues after the latest update. Where can I find an official announcement about this issue? When will Samsung fix this with a new System Software update? And is there a way to roll back to the previous system sovtware? (At the moment, I'm on UI ver: 6.0  S901EXXS7DWL8 / S901EOXM7DWL1 / S901EXXS7DXA5 )   

#incomingcall #ringnotworking

3 REPLIES 3
AndrewL
Moderator
Moderator
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@Brk007: I'm sorry to hear that you have encountered these issues following a recent update. It isn't possible to rollback your software I'm afraid, but let's try to get to the root of the issue, and bring your Galaxy S22 back to it's best. 

To begin with, as a basic troubleshooting step, please press the Volume Down and Side buttons together for around 10 seconds until the phone restarts. This will perform a Soft Reset and resolve any temporary software issues that might be a contributing factor. Don't worry, this won't affect your personal data or settings. If the issue persists, try restarting your Phone in Safe mode, as this will disable all third party apps and help to verify if the problem is stemming from an external source. 

To enter Safe mode, press and hold the Power button until the 'Power off' prompt appears on the screen then release > Touch and hold Power off until the 'Safe mode' prompt appears then release > To confirm, tap Safe mode.

With Safe mode active, monitor the performance of the device for a few hours, based on the frequency that you encounter the issue. If you find that your call audio and ringtone volume is stable, then please restart your S22 as you would normally and uninstall any apps that you have added to the device since you first encountered the issue. It won't be possible to determine exactly which app is at fault, therefore I recommend approaching this via a process of elimination. 

Brk007
Student
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Thanks. I just did both of what you adviced, however problem still persists. Especially, when I get a call, I answer it and can not hear their voice unless I tap the speaker and tap again. Only then I hear them. They hear my voice though. I tried this in Safe Mode, but the problem is still there. I think this is a Samsung Update issue. Because I don't add new apps regularly. I didn't change anything or insall anny aps in the last 6 months, other than the system update I made. It all started after the system update. And the problem is still there even in the safe mode. 

ArunRaju1
First Poster
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My phone got a greenline issue after update
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