Galaxy S22 Ultra Reboot Loop

[Members_LIeRlfS]

Dear all, 

Creating one more post on this widely known issue on the S22 Ultra. Samsung customer service managed to keep me waiting for over 2 months to finally decide they will not repair my phone.

It's pretty difficult to comprehend how a company like Samsung can that obviously destroy my property with the software update and seems to get away with just not saying anything. Even in dozens of back and forth emails with customer service, they managed not to say anything. Not that it was not Samsungs fault (which would be absurd) but neither one statement acknowledging what has happened. There are dozens of newspaper reports and dozens of forum entries here. 

I've been with Samsung for over 15 years, and they probably know I will not sue them over a 2 years old phone. But be ensured, I will stay miles away from any Samsung product in the future. 

[Tourbillon De La Vie]

Random restarts is not like not booting at all and could be caused by some app(s) running. So, in your case factory reset could indeed be helpful 

[Mikehurst95]

I'm unable to put the phone into safe mode to help identify an issue app, and when I do a scam through the phone it comes back no issues... Any other suggestions buddy?

[Tourbillon De La Vie]

Did you try this 

https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/

[Mikehurst95]

I've tried both ways and my device will not go into safe mode... It just restarts. I'm feel at a total loss

[Tourbillon De La Vie]

Restarts and the phone works or it is stuck trying to reboot? 

[Members_LIeRlfS]

Just to clarify, also regarding the "copycats" comment: the issue comes with very specific symptoms to a very specific time (after the update) with a very specific model impacted (only the S22 Ultra): phone starts restarting, in the beginning short restarts once in a while. Those restarts take longer over the time (up to several hours) until at some point the phone is not starting at all anymore. Turning off WiFi significantly reduces the amount of restarts, but after a while, this doesn't help anymore neither.

For cases with these symptoms, there is no fix possible, as the hardware got damaged. 

This is the exact same behavior with many, many users impacted and looking at the very specific same symptoms that those users report, I wouldn't think there is too much "copycat" happening. 

[Punnyabrata]

My phone updated its software last week, and ever since, it's been plagued with performance issues. It crashed and restarted a few times before ending up in a bootloop yesterday. Before the update, everything was working perfectly. I attempted to access Safe Mode but had no success. I also reached out to Samsung chat support, but the representative was unhelpful and simply advised me to visit a service center. Unfortunately, the service center was equally unhelpful. I even let the battery drain completely, but now the phone vibrates repeatedly whenever I try to charge it.

Has anyone had any success booting into the OS without losing their data? Beyond the issue of planned obsolescence, I think Samsung needs to be held accountable for taking their customers' loyalty for granted. If car manufacturers can issue recalls, why not phone companies? I currently own four Samsung phones and a Samsung TV, but their customer support is worse than Google’s. I'm in Canada and if anyone is pursuing a class-action lawsuit, count me in.

[Smsngi]

Happenned to me. S22 ultra. Had to freeze phome every time to bring it to download mode ( press vol down +power and get to download mode if bricked. Freeze till it reacts to pressing) and use ultfone android repair program that eventually unbricked the phone. Took lots of trials and lots of freezing for 30 minutes to few hours or 24 hours and letting phone rest when it bricked again. So I backed it all up. All files, and now I at least have the data. Every lab said it was motherboard and that saving data will cost like the most expenaive new phone. But only freezing it and letting it rest sometimes for days, and freezing each time I wanted to charge it or wake it, worked. So do not despair. 

Samsung did not helped. Only suggested their lab would factory reset it without saving data. They did not care. Went back to my old note 9. Next phone will not be samsung and will have micro sd for saving data. Never again.

And only connect phone to back usb of pc for backup or for ultfone. First try without ultfone if not bricked.

First wipe cache partition if not bricked or if ultfone made it unbrick. Only then backup. Freeze each time phone gets stuck while backing up, or wait patiently since it sometime gets back to working after it restarts on its own while backing up to pc

[Smsngi]

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@Members_LIeRlfS wrote:

Yes, they have concluded that the main board is defect. My understanding of the issue is that the update caused constant overheating of the device which damaged the main board. First, the reboots were fast and "just" once a day until the phone stopped working completely after a few weeks. But support apparently didn't connect the dots between software update and damaged main board. 

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Happenned to me. S22 ultra. Had to freeze phome every time to bring it to download mode ( press vol down +power and get to download mode if bricked. Freeze till it reacts to pressing) and use ultfone android repair program that eventually unbricked the phone. Took lots of trials and lots of freezing for 30 minutes to few hours or 24 hours and letting phone rest when it bricked again. So I backed it all up. All files, and now I at least have the data. Every lab said it was motherboard and that saving data will cost like the most expenaive new phone. But only freezing it and letting it rest sometimes for days, and freezing each time I wanted to charge it or wake it, worked. So do not despair. 

Samsung did not helped. Only suggested their lab would factory reset it without saving data. They did not care. Went back to my old note 9. Next phone will not be samsung and will have micro sd for saving data. Never again.

And only connect phone to back usb of pc for backup or for ultfone. First try without ultfone if not bricked.

First wipe cache partition if not bricked or if ultfone made it unbrick. Only then backup. Freeze each time phone gets stuck while backing up, or wait patiently since it sometime gets back to working after it restarts on its own while backing up to pc

[Smsngi]

Fixed.Happenned to me. S22 ultra. Had to freeze phome every time to bring it to download mode ( press vol down +power and get to download mode if bricked. Freeze till it reacts to pressing) and use ultfone android repair program that eventually unbricked the phone. Took lots of trials and lots of freezing for 30 minutes to few hours or 24 hours and letting phone rest when it bricked again. So I backed it all up. All files, and now I at least have the data. Every lab said it was motherboard and that saving data will cost like the most expenaive new phone. But only freezing it and letting it rest sometimes for days, and freezing each time I wanted to charge it or wake it, worked. So do not despair. 

Samsung did not helped. Only suggested their lab would factory reset it without saving data. They did not care. Went back to my old note 9. Next phone will not be samsung and will have micro sd for saving data. Never again.

And only connect phone to back usb of pc for backup or for ultfone. First try without ultfone if not bricked.

First wipe cache partition if not bricked or if ultfone made it unbrick. Only then backup. Freeze each time phone gets stuck while backing up, or wait patiently since it sometime gets back to working after it restarts on its own while backing up to pc