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Fingerprint reader issues

(Topic created on: 17-05-2025 07:35 PM)
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maggiethecat
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Is anyone else experiencing issues with the fingerprint reader since installing the latest software update?
13 REPLIES 13
nashmeow
Journeyman
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Same - it's a problem for much of my multi-factor auth for other sites too.  I really wish they would FIX IT or just roll it back. Sigh.

ZeusKaboose
First Poster
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Yes, I'm experiencing this too and it's upsetting.  All of my tap-to-pay and Login ID/Passwords were saved to my Samsung Wallet, and it had something to do with Samsung Knox too.  Now, my fingerprint scanner doesn't show up when I try to pay and since I don't remember the Knox PIN I made years ago, it's threatening to delete all of the data (cards passwords, etc) I've been using.

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Tourbillon De La Vie
Samsung Members Star ★★
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You do remember Samsung account password. That allows back in. Always 

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nashmeow
Journeyman
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The problem is that once again, every update, the fingerprint sensor no longer works. Reloading fingerprints doesn't matter. It's just kaput. Until Samsung decides to come around with a patch for it. It's really annoying. One would think that by now they would know this is an issue, since it's been a year of updates, and figure out a way to make updates without breaking the fingerprint accessibility.