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Original topic:

Issue with biometrics after update

(Topic created on: 02-12-2023 07:49 PM)
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raspbrrylina
Journeyman
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Hi! 

I've run into an issue after the one ui 6.0 update installed on my phone. It restarted to say both my face id and my fingerprint data was corrupted and needed to be removed and redone.

I removed both but when I try and make a fingerprint and face ID, it runs into issues. Fingerprint cancels the operation in the last second. For face ID, it says its unable to do it and asks to restart. I've tried restarting multiple times, but it keeps having the same errors. Both reach 100% before they fail.

Has anyone else has this issue? Has anyone found a solution? 

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Tourbillon De La Vie
Samsung Members Star ★
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Clear phone cache

Try diagnostics via Samsung members app

Contact Samsung support if issue persists 

raspbrrylina
Journeyman
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Can't do diagnostics on biometrics without biometrics set up unfortunately, but I'll try the others thank u
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