Email

[Lozza75]

Hi, 

I have 3 btinternet emails on my phone and in the last week 2 of the 3 just won't update with new emails. Any ideas where my problem might be pls?

Thanks 

Lorraine 

[BandOfBrothers]

Do double check all the permissions and sync settings in your email app and via logging into your email on the official bt.com email login site.

Sometimes a soft reboot by turning the phone off and on helps.

This is a recent thread on the Bt Community Forum > https://community.bt.com/t5/Email/Email-not-syncing-on-Android. 

I have my Bt Internet email address in my Samsung email app and this sometimes happens or I get a pop up saying to enter my password but does not accept the correct password. 

I end up needing to delete the email address from the phone's settings > Accounts and Back up > Manage Accounts and then delete the email address.

Re enter the details and turn the phone off and on.

I'm not sure why this only happens with the bt Internet address as my other types of email addresses are fine.

If I can be of any further help then please don't hesitate. Take care.  😎 

[Lozza75]

I have deleted and reloaded the email and it appeared to have a server issue associated with the type of email... operator error probably. Cheers

[mikiniki101]

The same happens to me. I'm thinking I got hacked.....

[seanredmond23]

If you haven't been in the loop. BT are shutting down btinternet domain email addresses. Time to make a new address