So got my S22 last year and got my code for 12 months disney+. I didn't redeem it at the time as I'd just signed up again to beat the price increase. The email I received Thursday, April 14, 2022 11:55:53 AM stated the following:
| If you already have Disney+ you can still take advantage of the subscription from Samsung by managing your existing Disney+ account:1 – Generate your code to ensure you don’t miss out (you have until 11/06/2023 to use it)2 – Follow the steps here to manage your subscription https://help.disneyplus.com/csp3 – Once your existing Disney+ subscription has ended, you can use your Samsung code as a returning Disney+ customer |
Today I have tried to follow these steps with my code but got the following error on the disney+ redeem page:
I've just spoken with the disney+ support and they've said the code has already expired:
Angeleah Joy Ruetas A
7:06 PM
Great! Thank you for helping me to verify your account
7:07 PM
Upon checking to your account is inactive
A
Do you have the redemption code from samsung?
Angeleah Joy Ruetas A
7:08 PM
Correct, I was waiting for my current subscription to expire to allow me to use the code. It is:
Your 12 month Disney+ code
CODE WAS HERE
7:09 PM
Great! Thank you so much
Let me check the status of the code
A
One moment please
Angeleah Joy Ruetas A
No problem, thanks
Did you try to redeem the code?
7:10 PM
I see here that your code is expired
Yes, today.
May I know when did samsung provide this code?
A
I see here that your code is expired thats why you cant redeem the code
Angeleah Joy Ruetas A
7:11 PM
Thursday, April 14, 2022 11:55:53 AM
The email said I had until June:
If you already have Disney+ you can still take advantage of the subscription from Samsung by managing your existing Disney+ account:
1 – Generate your code to ensure you don’t miss out (you have until 11/06/2023 to use it)
Can you try to visit first the disneyplus.com/redeem
And then try to type in the code and redeem
7:12 PM
Same error 😞
Angeleah Joy Ruetas A
Same error on my phone
Sorry again for this inconvenience
7:16 PM
If thats the case you need to contact samsung support to provide new redemption code
7:18 PM
SInce your code is expired
What route (if any?) do I take to try and get support from Samsung? I can't find any support aimed at boost. Everything takes you to help with buying / help with an order / tech support which turns out to be product queries or repair tracking
