ryan5429
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03-10-2022 09:42 AM
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Im not getting any dial tone when calling out i only know the person has answered when i can hear them talking can anyone help
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CarlH

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03-10-2022 10:00 AM
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Good morning, @ryan5429. Has this always been the case or only just started happening? Is this on standard calls or on an app such as WhatsApp?
ryan5429
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03-10-2022 10:06 AM
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It has only just started happening since i installed the update and its just on regular calls i dont get any dial tone
CarlH

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03-10-2022 03:46 PM
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Please remove the SIM card from your phone, insert it again and then restart it. Does the issue persist?
RKnowles
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04-10-2022 09:21 AM
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Hi. If I'm understanding correctly, you can make and receive calls successfully, but you don't hear the ringing tone when calling somebody else, instead they just answer.
This can be a nuance of using WiFi Calling or VoLTE, in which normal voice calls made from your phone app (dialer) are actually routed over the Internet. I've noticed on some occasions that I don't hear a ringing tone on EE WiFi Calling.
If you go to Settings > Connections > Mobile Networks and change Network Mode to 3G/2G auto connect, and then turn off WiFi Calling (open Phone app > three dots in top right > scroll to WiFi Call and turn off), then try making a call, does the issue still occur?
This can be a nuance of using WiFi Calling or VoLTE, in which normal voice calls made from your phone app (dialer) are actually routed over the Internet. I've noticed on some occasions that I don't hear a ringing tone on EE WiFi Calling.
If you go to Settings > Connections > Mobile Networks and change Network Mode to 3G/2G auto connect, and then turn off WiFi Calling (open Phone app > three dots in top right > scroll to WiFi Call and turn off), then try making a call, does the issue still occur?
ryan5429
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04-10-2022 09:29 AM
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Iv managed to sort it now thanks for your help much appreciated
