13-05-2022 01:59 PM in
Solved! Go to Solution.
27-08-2022 08:10 PM in
It is another device the delivers insulin continuously and interacts with Dexcom to maintain normal glucose levels. I tried to transfer the app as well with the Smart Switch app that you recommended above. The Dexcom app is still working but the omnipod app realized that it is not supported in the s22 Samsung
28-08-2022 01:27 PM in
I followed the smart switch transfer of the dexcom G6 App to my S22+ phone from and earlier phone.. It transferred great, but it would not pair. Just to see if it was a problem with my phone, I used smart switch to transfer the app from my S22+ phone to my wife’s new S22+ phone. To my surprise, it paired and worked fine. Now I my clueless on how the make it work on my phone. To wipe all of Dexcom info off my new phone before I transferred the app, I deleted all Dexcom apps and restarted the phone. Is there more I should have deleted?
Any ideas? Thanks!
28-08-2022 02:10 PM - last edited 28-08-2022 02:14 PM
It's a known issue with the Samsung Galaxy S21 and S22 phones that they have problems with blue tooth. Go to your settings and turn Bluetooth off. Wait 60 seconds and turn it back on. Hit OK at the bottom of the screen when it wants to pair with all the devices. If it doesn't work at this point, the problem isn't the dexcom app, it's your phone. In the future, if it unpairs with your S22, you'll have to turn Bluetooth off and then back on again.
31-08-2022 04:21 AM in
I had to create an account so I could tell you how appreciative I am that you posted this! I had a panic attack when my S22 couldn't connect to the Dexcom G6 app, but your instructions made it SUPER SIMPLE. 1,000 times thank you!
31-08-2022 04:35 AM - last edited 31-08-2022 04:36 AM
You are very welcome. I'm glad I could help. The people at dexcom are very slow in updating their software, so I just found a very good work-around. It probably doesn't hurt that I'm an RF engineer also! Problem solving is one of my job descriptions!
16-09-2022 07:09 PM in
I followed these instructions and it asked me to provide transmitter and sensor info which I had. Now it says it can't find my transmitter. I am trying again with my old device turned off.
17-09-2022 05:13 PM - last edited 17-09-2022 05:14 PM
The S21 and the S22 do have known Bluetooth issues. It may be a problem with your phone and not with the app. My S22 does have Bluetooth issues that are not related to the dexcom app. However, to overcome this, what I do I do is power off the phone and then power it back on again. After that is done, you use your pull down menu and shut the Bluetooth off. Wait a few seconds and then turn it back on again. When you turn it on you will see a list of Bluetooth devices that are connected to your phone. Hit OK. This has resolved the problem. Then you will have to wait about 5 minutes for it to reconnect.
21-09-2022 01:16 AM in
Unfortunately this didn't work for me. after the transfer of the app I still get the message that it is an Incompatible Smart Device. Back to carrying around the Dexcom reciever
29-09-2022 08:44 PM in
Omnipod is an insulin pump that communicates with Dexcom6. Without Dexcom 6 an omnipod is useless unless you have the device controllers. Using the phone makes it easier because there is only one device to carry instead of three.