03-08-2023 03:43 AM in
I've had my device nearly a year. This past two weeks my phone will not connect to my carrier or any network. At home with wifi it works with wifi calling. Once I leave home or turn the wifi off I have:
-Not registered to a Network
- No incoming/outgoing calls or texts
-Phone is offline
I've tried: airplane mode on then off to reset, resetting network, rebooting, Turing wifi on then off, changing Sim from 5g to light, clearing cache, calling my carriers customer service ( everything was verified as working on their end, they think hardwire problem on my end) and then a last resort full factory reset. After the factory reset I was able to use data without wifi for less than 5 minutes before the problem reappeared.
Any solutions? Can this be fixed?
03-08-2023 03:50 AM in
03-08-2023 05:20 AM in
From the troubleshooting steps you've taken thus far this could be a hardware issue.
Hace you tried your sim card in another phone.
Have you ran the diagnostic test tool found in your Samsung Members App.
A Samsung Service Centre will be able to assess your phone.
If I can be of any further help then please don't hesitate. Take care. 😎
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "