Device not registered to a network operator

[Essenare]

I've had my device nearly a year. This past two weeks my phone will not connect to my carrier or any network. At home with wifi it works with wifi calling. Once I leave home or turn the wifi off I have:

-Not registered to a Network

- No incoming/outgoing calls or texts

-Phone is offline

I've tried: airplane mode on then off to reset, resetting network,  rebooting, Turing wifi on then off, changing Sim from 5g to light, clearing cache, calling my carriers customer service ( everything was verified as working on their end, they think hardwire problem on my end) and then a last resort full factory reset. After the factory reset I was able to use data without wifi for less than 5 minutes before the problem reappeared. 

Any solutions? Can this be fixed? 

[UNKNOWNUSERNAME]

hey, bring it to your nearest samsung care centre, or run a diagnostic test via the members app, try using a family or friends sim in your device to see if it works, I hope your issue is solved soon though!!!

[BandOfBrothers]

Hi @Essenare 

From the troubleshooting steps you've taken thus far this could be a hardware issue.

Hace you tried your sim card in another phone.

Have you ran the diagnostic test tool found in your Samsung Members App.

A Samsung Service Centre will be able to assess your phone.

If I can be of any further help then please don't hesitate. Take care.  😎 

[LizG]

This. Is happening to my phone and can't get it sorted same problem the other person was having

[Bezayit]

I am facing the same problem too, did you get any tips to troubleshoot?

[LK2015]

Oh my goodness, does anyone have the answer to this yet???? I've been dealing with this for OVER A MONTH NOW. 😡😡😡

[AndrewL]

@LK2015: If you have attempted the troubleshooting steps listed in the original post by @Essenare, and the issue has persisted, then please swipe up from your Home screen and head to Settings > Software update > Download and install, and check for any available updates for your S22 device. Now, head to Settings > Connections > Mobile networks > Access point names, and check to make sure that your network plan is registered here. If it isn't, tap the 3 dots in the top right > Reset to default, to see if this helps. Tap the Back button > Network operators > Select automatically, and make sure that this is toggled on. 

If the problem persists, power off your phone, remove the SIM card and give the gold contacts a rub with a dry, microfibre cloth, then re-insert it and power the device back on. When the phone has finished booting, check the top left corner of the lock screen, where your network details should be visible. 

To further troubleshoot the issue, please head to Settings > Connections > SIM card manager, and make sure that your SIM is recognised, and toggled on. Also, you may wish to head to Settings > General management > Reset > Reset network settings > Reset settings, although please be aware that this will also reset your Wi-Fi and Bluetooth settings. If the issue persists, please try your SIM card in another compatible phone, as this will help to determine if the problem lies with the phone, or your SIM/network provider. 

[Kristin1983]

It's the software updates causing the issues. My s22 ultra has had this happen as a result of the past 2 software updates. Now I'm told I have to purchase a new device due to manufacturer errors.

[Samvel]

Do I have to pay money or will they provide me a new phone?

[Kristin1983]

So I have removed my SIM card and put it in another phone and found it functions perfectly in the alternate device. I also put an active SIM from another carrier into my phone that is not working and found I have the same issue with the other SIM card. This is not a carrier issue this is Samsung's doing and it is their responsibility to fix it. Which is exactly what I told Samsung when I contacted them and told them I insisted they do one of three things: repair my phone at no charge, send me a new phone of equal value at no charge, or refund my money and I will gladly send their damaged phone back to them the moment I get my refund. I also let them know I have family that works for Samsung and I'm well aware of the issue with their software updates and the damage that is causing and that it is not a carrier issue furthermore I let them know that I have an attorney listening in on the other line who was very much prepared to file a lawsuit the moment the call ended if I did not have a solution before then. I also mentioned the payout Samsung was forced to make after a lawsuit was filed against them for thie same issue and the damages their software updates did to their customers phones not long ago totally nearly $6 million dollars.

Samsung then informed me no this is not my doing nor my carrier's doing nor should I be charged for it or forced to buy a new device. They said to send my phone to them and they would repair it and any other issues with it at no charge to me and in a timely manner which was approximately 10 business days. I sent the phone in today I will update you on the status once I get it back.

Your other option is to call around in your area to find somebody who is able to flash the previous firmware you were running prior to the update that worked. I don't recommend doing this yourself as you could brick your phone if you don't know what you're doing. Also be aware that some of the phones may not accept the software update. If that happens go into your settings menu click on security and privacy then select auto blocker and make sure that is turned off because if it's turned on it will not accept any commands from anything via USB cable.