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Dead pixels!! Will warranty cover this?

(Topic created on: 14-08-2022 02:48 AM)
6567 Views
Ceoh
Apprentice
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This is the first phone I've ever owned that has experienced dead pixels... Kinda disappointed. S22 ultra , bought in April in the UK. 

image


image

Has anyone seen this before? 
6 REPLIES 6
BandOfBrothers
Samsung Members Star ★★
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Hi @Ceoh 

 

Is the screen cracked or am I looking at your 1st picture wrongly  ?

If it is cracked then Samsung wouldn't be able to assist until it's repaired to bring the phone back to warranty standard which will cost you as this type of damage isn't covered under the 24 month warranty.

If it isn't cracked then a Samsung Service Centre can help.

However beforehand go into your phone app and in the dial pad key in *#0*#

Scroll through the colour panels a few times as this has been known to jolt pixels into life.

I wish you all the best.  :smiling-face: 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

John19691969
Hotshot
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He's pulled back the screen protector...it's not a crack ..zoom in to picture
BandOfBrothers
Samsung Members Star ★★
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Ah yes thank you @John19691969 

In that case @Ceoh then do try the panels I've mentioned but if that does not help a Samsung Experience Store or Samsung Service Centre will need to have hands on.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Andy3
Voyager
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Why are you disappointed? Dead pixels happen thats life. I have had a few dead pixels in phones to monitors to tvs. It just happens. Thank god it happend now and not after your warranty run out.
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carguy143
Pathfinder
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I've seen your post on Reddit. As suggested there, it looks more like a scratch than dead pixels.
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azraellives
First Poster
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Was this covered by your warranty? Please let us know!
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