18-03-2022 10:31 AM
Has anyone got any advice they can offer me - ever since I recieved my S22 Ultra there has been some pretty significant screen flickering going on; I knew this was an issue Samsung were working on so I patiently awaited an update.
Add to the flickering screen, I haven't been able to use a wired source for audio connectivity at all (I've tried different USBC adapters... still nada).
Anyway, last week, having tried everything I could through trawling the Internet to remedy the issues, I finally reached to customer services via chat. I was told that, due to the multiple issues, I could replace my handset with a new one - please hold whilst I was transferred to the right department. I then recieved a prompt that I was 30,196 in the queue and the estimated waiting time was nearly 18 hours. I called back the next day.
When I called back I was given some things to try, including another update, which, if anything, made things worse. I was told to give it a few days and call back if it didn't improve. It didn't.
I called back, again, and was asked when I purchased the phone. I told them I preordered it on the 11th February and recieved it on the... before I could finish I was told that I only had 28 days from purchase in which to change my mind or return an item, and it had been 34 days since I preordered it, sorry. Sorry, WTF!!!
I called back again and was on the phone for over an hour and a half. This time I was told that I could send it back and, once recieved in an acceptable condition, I would have a replacement handset sent out within another 7-10days!!! The only way of avoiding being without a phone for this time was to purchase another one and send it back for a refund within the 28 days. Not a bloody chance!
I then requested to speak to a manager, but after another 10-15 minutes on hold I gave up, defeated.
Is this really the level of customer support Samsung offer? My last 5 phones, bar one, 3 TVs, and a watch have all been Samsung - I'm strongly feeing that I'm supporting the wrong brand.
Sorry for the long rant.
18-03-2022 11:17 AM - last edited 18-03-2022 12:23 PM
18-03-2022 12:08 PM
18-03-2022 08:47 PM - last edited 18-03-2022 08:48 PM
19-03-2022 09:25 AM - last edited 19-03-2022 05:10 PM
The problem is, I preordered it on the 11th - the phone wasn't actually launched officially until the 25th and I recieved it a few days after that - going from that, I'm still within the time frame to send it back now... I just can't realistically go 10 days+ without a phone, and buying another, as suggested by customer services, is not an option.
What a shame, Samsung!
19-03-2022 10:11 PM
And did the replacement phone resolve the issues you were having?
20-03-2022 12:00 PM - last edited 20-03-2022 12:01 PM
20-03-2022 05:25 PM
20-03-2022 08:30 PM
21-03-2022 03:51 PM
That’s not very reassuring. I assume you’ve attempted a factory reset?