Cannot claim Disney Plus on S22 Ultra

[EVeeie]

I've tried all chrome, edge and internet on the device to claim but it keeps telling me to sign in when I already have. 

The internet page just tells me to scan the QR code. 

I have contact on phone, email and live chat to support team, customer service and promotional team and nobody knows what to do 😞 

Any clue on how to redeem this offer please?

[Lazz21]

on mobile navigated to www.samsung.com/uk/ (logged in), from the menu chose 'Offers' then redeem an offer then scrolled down to Claim 12 months of Disney+. Click/tap Claim now, tick I'm not a robot to enable the Claim offer button and the offer code will appear.

However, when I try to redeem the code Disney says this offer is only for new customers!!!

I already have a disney+ subscription and Samsung's instructions for utilising the offer in this case are completely inadequate.

I will update if I find a solution to this bit. If anyone else already knows, please post here. Thanks in advance 

[Lazz21]

Okay found this 

What if I already have Disney+?

-

You can still take advantage of the subscription from Samsung by managing your existing Disney+ account: 1 – Generate your code to ensure you don’t miss out (you have until 11/06/2023 to use it and it stays here on Boost waiting for you) 2 – Follow the steps here to manage your subscription https://help.disneyplus.com/csp. Note: Do not delete your Disney+ account to keep your settings etc. 3 – Once your existing Disney+ subscription has ended, you can use your Samsung code as a returning Disney+ customer

So it seems I need to cancel any automatic renewal of my Disney+ subscription, wait for the current subscription to end and then renew using the code.

From the Disney+ website 

"I want to redeem a promotional offer, but I already have an active subscription

If you see the following error message when attempting to redeem a promotional code:

'It looks like you already have a Disney+ subscription. This offer is only valid for new Disney+ subscriptions. Please visit our Help Centre to learn about your options.'

It means the promotional offer cannot be applied to an account with an active Disney+ subscription, including those in a grace period or whose payment is on hold.

If you already have an active Disney+ subscription, keep an eye out for future promotions.

If you weren’t aware that you had an active Disney+ subscription under that email, try logging in to manage your account.

If you’re still having trouble, please contact us via phone or chat for further assistance."

So I'm still a little confused 

[EVeeie]

Hey All, 
I think i made some progress! I messaged Samsung on instagram and after screen recording the error and verifying my purchase, they gave me the code to redeem. 

Because I already had a Disney Plus, I have to wait for my monthly disney plus subscription to end before I can redeem the free 12months subscription. 

SO let's see if it works in April! 

Thanks all

[Members_zRATPtB]

Try using the Samsung Internet browser, I kept getting the sign-in loop using chrome. When I used the Samsung Internet browser I got the captcha then I could see the code.

ROI link https://www.samsung.com/ie/boost/disneyplus/

[Members_QHS3UwG]

Thank you!! Samsung browser was the only method that worked for me. Samsung chat support was awful.

[IanC1]

I was having this same issue using Chrome on my s22 ultra. After signing into the Samsung account the redeem code would not display.

However I re-installed Samsung Internet and tried it through that and it worked first time (the code only displays after you tick the "I'm not a robot box"). 

It may work for others. 

[JoeDennis]

Going round in circles (4 hours on the phone to samsung)

Bought my SS2 Ultra 2 weeks ago, claimed the code for disney but because I already had a paid disney account in play I was told to cancel that, wait for for the subscription to end (which is today) and then come back to the samsung account to use the already generated code....which has now disappeared. So when I try and claim again it's not doing anything , just removes my details and keeps going round in a loop and doesn't generate another code.

Eventually got through to samsung support (after being hung up on twice over the course of 4 hours), to be told I have to ring the claims department. They however aren't open on weekends....what a farce.

So I'm currently without my disney subscription as I was told to cancel it.

Anyone else had similar issues?

[Wockeye]

To be fair I was having problems but then tonight with my Gmail email and imei number I managed to register so I now have to wait upto 28days for it to be activated

[JoeDennis]

28 days? So I might as well activate my Disney account again for £7.99 for another month.

[Wockeye]

Well up to 28 days apparently I'll post a comment again if it happens sooner