Hi, @LennyYorkiepoo. This is an unusual issue, and I appreciate that you've already been through a variety of steps to resolve it.
At this stage, I'd recommend submitting an Error report, so that our software team can have a closer look at what's causing this error (and how to resolve it).
To ensure that our experts can investigate this issue for you, please head to the Samsung Members App > Support > Under “Send Feedback” tap the pencil icon and then click on “Error Reports” > Choose the most relevant category displayed. If none of these are related to the issue, select "Others".
Be sure to provide a detailed description of the issue, then tap on "Send System Log Data". When submitting the Error report, please provide a brief summary of the issue and let our experts know everything that you've tried thus far. Please include screenshots, example photos, videos, and audio files (if applicable) to support your query. Data can be added by tapping the paperclip icon (upper right). This will help our colleagues gain a better understanding of this situation.
Once complete, please tap on "Send". The guide below explains how you can capture a screen recording on your phone (this can be useful to illustrate the issue you're encountering):
Please do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Our software experts will then be able to take a closer look at what is happening and get back to you once they have a solution.
You may also wish to have your phone inspected by one of our engineers:
