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Calls dropping

(Topic created on: 04-03-2022 09:03 PM)
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mark770
Voyager

‎04-03-2022 09:03 PM

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Anyone having issues with calls dropping after approx 10 mins? Pretty much every call that I make drops between 10 and 15 mins. My data services also appear to freeze whilst on a voice call. Fairly certain it isn't due to my network as no issues with the S21 Ultra I upgraded from
23 REPLIES 23
amoscow
Journeyman

‎29-03-2022 11:58 AM

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So seems to be an inherent issue that many are facing. Anything from Samsung? I've pinged support but have not heard anything back as yet.

mark770
Voyager

‎29-03-2022 12:03 PM

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In response to amoscow
Absolutely nothing at all yet. Haven't seen anything that implies they even acknowledge the issue
amoscow
Journeyman

‎29-03-2022 12:05 PM

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In response to mark770

That's what I thought. I've started dropping comments on prominent YouTubers' accounts and consumer tech sites that have reviewed the S22 series to see if they are willing to pick up the issue.

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Davieturner
Journeyman

‎31-03-2022 02:36 PM - last edited ‎31-03-2022 02:45 PM

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I'm the same. Absolutely awful, use this phone for business. Have been on the Samsung upgrade program for a number of years getting the latest galaxy when it's released. Embarrassing being on constant business calls that hang up and having to call back mid sentence. Needs sorting ASAP! A flagship phone that can't sustain calls
Darbis
Voyager

‎31-03-2022 04:03 PM

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In response to Davieturner

new software out today

mark770
Voyager

‎31-03-2022 05:45 PM

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In response to Darbis

Yep updated it. Now to wait and see and 🤞. Cheers 

mark770
Voyager

‎31-03-2022 05:46 PM

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In response to Davieturner

Same as mine....business calls are embarrassing. Hopefully today's bumper update will address🤞

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amoscow
Journeyman

‎31-03-2022 05:48 PM

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In response to mark770

Me too. Haven't had a chance to test it out yet. Come back and let me know how you guys get on. I've emailed a journalist today at Trusted Reviews to see if they have experienced similar and to highlight that this is a widespread problem. He has given both the Ultra and the Plus 4 and half stars out of 5, so you'd hope he is motivated to ensure he can stand by his score.

mark770
Voyager

‎31-03-2022 05:56 PM

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In response to amoscow
I'll keep you posted on my experience as I put it to the test.
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the_baker
Apprentice

‎01-04-2022 11:48 AM

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I have the s22 ultra for a week and it does that on almost every call I've had. Sometimes after 20min, sometimes after just couple of minutes. Last night I updated it with the latest OTA they dropped and today it dropped once again almost every call I had. The last time it was just after a minute. Supper annoyed from that. This is a super expensive phone, supposedly the top notch of Samsung and such issues are unacceptable. I understand nowadays we use our phone for much more than just calling, but after all it is a PHONE.