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Original topic:

call volume very low

(Topic created on: 20-07-2023 05:25 AM)
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UNKNOWNUSERNAME
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Hey, recently my phone volume has been very low while on a call, I'm now abroad and tried to contact family in the UK and I could hardly hear them, any ideas?
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Solution
BandOfBrothers
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Hi @UNKNOWNUSERNAME 

Sometimes the connection between the calls can be the cause of some issues.

However whilst in an active call then try turning the volume up. 

Also by using a torch check the phone's speakers for any build up of debris.

Use a bit of bluetac on the microphone on your phone and pull it away as this should remove any dust etc.

A screen protector that's not placed correctly can hinder the phone's microphones.

And so can a case.

Your phone has a diagnostic tool in your Samsung Members App too. 

Samsung Help Link > What-to-do-if-the-sound-on-your-galaxy-smartphone-is-not-working-properly. 

Samsung Help Link > What-to-do-if-you-cannot-hear-the-phone-call-sound-well. 

A Samsung Service Centre can assess your phone.

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

UNKNOWNUSERNAME
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sorry for late reply, but thank you so much!